Setting the standard for Best Practice in Credit Management and Collections

CICMQ is the Credit and Collections Industry Accreditation for best practice. Achieving this prestigious award provides formal recognition of your organisation’s commitment to quality, continuous improvement and best practice in all aspects of B2B and B2C credit management and debt collections.

CICM’s Head of Accreditation and the assessment team of senior credit professionals will guide you and your organisation on your journey to successfully meet the challenging criteria.


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Benefits of a CICMQ Accreditation

CICMQ benefits business and consumer organisations, regardless of size and sector, by raising the profile of your credit and collections teams, continuing professional development and adhering to the CICM Professional Standards.

With CICMQ status, join your fellow accredited companies in the exclusive CICM Best Practice Network. Share knowledge and best practices across a range of business sectors. Receive invitations to CICMQ Networking events. Access to best practice scorecard database, benchmarking against the top credit professionals in the industry.

What's included in CICMQ?

  • Comprehensive credit policy review including compliance, governance and risk, reducing internal/external audit activities.
  • Credit roadmap development aligned to your organisations strategic objectives.
  • Raising your credit and collections team profile, improving stakeholder engagement and building credibility.
  • Improved KPI performance and monitoring, ensuring maintained focus on results, quality and customer service.
  • Increased focus on personal and professional development planning, underpinned by CICM’s Professional Standards.
  • “Best in class” status supports talent retention and acquisition, including internal recruitment.
  • Opportunity to obtain competitive credit insurance premiums.
  • Supports bids for tenders including government contracts.

Additional benefits of CICMQ Accreditation are first year Affiliate membership for 3 new members and complimentary CICM On-demand training sessions on 4 topics of your choice.


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Lead by example with a CICMQ Accreditation

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The Clarins Success Story

Hear about how Clarins became a Credit Management team filled by confidence and a best practice approach to their Credit Management strategy through the CICMQ Accreditation process.

Become a Best Practice Organisation

Start your CICMQ Journey, today.

Get Started

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Don't just take it from us

Important to be seen as a department that is committed to deliver high quality services and best practice. To know our processes are the best they can be and be recognised outside our organisation by a professional body is really important to us.

Gillian Dee FCICM

Collections Director | TD Synnex UK Ltd

The CICMQ journey has provided our team with additional knowledge and expertise and underlined the importance of credit and collection within our business and with our stakeholders. I would strongly recommend the CICMQ accreditation for the education Sector, I believe this process will strengthen best practices and highlight the excellent work undertaken by credit professionals.

Glenn Ruane

The London School of Economics and Political Science | Head of Fees, Income and Credit Control

Remaining accredited is important, as it demonstrates to our customers that Xoserve have robust credit controls and processes in place and recognises our desire to develop further our people and the credit function in partnership with the CICM. Throughout the assessment process the CICM accreditation team were at hand to offer their valuable support and guidance making the assessment day an enjoyable experience.

Brendan Gill

Xoserve Ltd | Business Process Manager, Credit Risk and Neutrality team

By meeting the CICMQ standards, we demonstrate our strong commitment to maintaining high-quality credit management. This not only enhances our reputation within the industry, but also helps us to attract and retain top talent, proactively identify risks, improve our processes and deliver excellent results for our stakeholders.

Laura Brown MCICM(Grad)

Saint-Gobain Ltd | Head of Credit Control


The CICMQ assessment has not only validated our efforts but also provided valuable insights and recommendations for improvement in areas like personal and professional development, performance monitoring, and compliance. We are thrilled to have received a 'Good' grade, showcasing our team's capability in people management, strategic planning, and stakeholder collaboration. Additionally, attending CICMQ best practice networking events has proven to be an enriching experience, providing us with inspiration, ideas, and knowledge that we can implement within our department.

David Harrison MCICM

The Credit Centre at Amari Metals Ltd | Credit Manager