Debt Recovery Management

This unit aims to develop advanced knowledge and skills required for debt recovery management work.

Syllabus topics

1. Debt recovery options (10%)

Different options available in the recovery of debt

2. Preparation for debt recovery (20%)

Liaison with relevant parties
Debtor case review

3. Management of debt recovery procedures (30%)

Monitor progress of debt recovery cases
Maintain customer records in accordance with organisational legal and regulatory requirements
Work with stakeholders.

4. Debt recovery in line with legal, regulatory and industry frameworks (20%)

Debt recovery case management including customers with complex requirements

5. Reflective practice (20%)

Evaluation of oversight of debt recovery options
Assessment of changes in approach and outcome
Action planning to improve personal skills.

Assessment

One written assignment