Strategic Planning

The unit aims to develop the ability to map the environment in which a business operates and benchmark operational performance in a way which raises strategic planning and communication skills

Learning Outcomes

  • Be able to map the environment in which an organisation operates.
  • Be able to benchmark departmental performance
  • Be able to develop a plan of improvement.

Assessment Criteria

  • Obtain information about an organisation and its environment from a variety of sources
  • Assess internal and external environmental factors.
  • Identify good practice for your area of work using established quality standards.
  • Benchmark departmental performance and practices.
  • Identify areas for improvement in line with business strategy.
  • Prepare a report to communicate the scheme of improvement to relevant stakeholders.

Indicative content

  • Information sources, e.g. business report, industry regulator, league table, intranet, press report, competitor data.
  • PESTEL construction and analysis.
  • External environmental factors including macro and micro economics, distinguishing economic features, competitive forces and common driving forces of change.
  • Internal environmental factors, including resources, capabilities, competitive power, costs and prices.
  • Strategic factors, including business modeling, corporate governance, functional area and operating strategies; organisational objectives and goals; vision, mission, values, service level agreements (SLA).

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Study this course with either Virtual Classes, Learning Support Service or completely independently