Advanced Skills in Collections
Advanced Skills in Collections
This highly engaging, active training workshop places emphasis on practical application of theory in a workplace setting. You will learn how to use advanced techniques in a credit and collections role and build confidence by practising these new skills in a safe and positive environment.
What You'll Gain From This Course
Practical outcomes you can apply immediately in your role
Best practice approach to your more challenging collections cases
Increased cash collection results
More positive customer experiences
Greater confidence in collecting difficult debt
Who Is This Course For?
This training is suitable for anyone in a collections role, who wants to advance their existing collection skillset. It provides advanced techniques to help collectors tasked with handling difficult conversations. Although not essential, this training works best for those who have already attended CICM's “Best Practice Approach to Collections” workshop.
What This Session Covers
- Collections Practice I: Power up a range of techniques in different situations.
- Prepare for difficult calls: Address issues of focus, compromise and feedback.
- Break collection barriers: Recognise root causes and how to overcome them.
- Collections Practice II: Put new techniques into practice using case studies.
Aligned to CICM Professional Standards
This training session maps to the following professional competencies
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