Best Practice Approach to Collections
Best Practice Approach to Collections
Break down each stage of the debt collection process and your experienced trainer will help you apply tried and tested techniques to each stage, building the tools and confidence to succeed in your collection work.
What You'll Gain From This Course
Practical outcomes you can apply immediately in your role
Practical collection skills
Improved collection rates
Better customer satisfaction
Greater confidence in your work
Who Is This Course For?
This training is suitable for those in a debt collections role. It provides a workable framework to anyone relatively new to the job and offers a refreshing review of approach to seasoned collectors who want to revive their skills.
What This Session Covers
- Preparation — planning your approach based on environment and objectives.
- Contact — making customer profiling work for you.
- Opening Statement — exploiting the power of your approach.
- Negotiation Tools — apply tools to maximise the effectiveness of your work.
- Securing the Deal — how to move from negotiation to closure.
- Closing the deal — effective and positive approaches.
- Follow up — maximising the effectiveness of the previous contact.
Aligned to CICM Professional Standards
This training session maps to the following professional competencies
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