Collect that Cash
Collect that Cash
A lively, interactive training session that delivers a boost to collectors, new and old. It will give you the knowledge, tools and techniques needed to collect your customer's debts.
What You'll Gain From This Course
Practical outcomes you can apply immediately in your role
Confidence to handle cash collection conversations with customers
A bank of go-to qualities that maximise your effectiveness
Structure and control in your collections calls
Responses and techniques to improve your cash collection volume
Better customer relationships and satisfaction
Who Is This Course For?
This training is suitable for debt collectors and anyone who collects cash for their organisation. It offers approaches, techniques and skills to assist those new to the role and works well as a refresher training for all collection staff.
What This Session Covers
- Qualities of a collector — how you can get the best out of yourself.
- Prepare for Success — how to organise, prepare and structure your work.
- Collection technique — tools and techniques to maximise collection.
- Handling excuses — how to separate excuses from reasons and resolve them.
- Closure and follow up — how to maximise impact for ongoing success.
Aligned to CICM Professional Standards
This training session maps to the following professional competencies
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