Effective Communication in Your Role
Effective Communication in Your Role
This interactive training session gives you the knowledge, tools and techniques needed to communicate well in today's modern credit world.
What You'll Gain From This Course
Practical outcomes you can apply immediately in your role
Tools and approaches for handling different credit situations
Confidence to manage difficult conversations correctly
More win-win outcomes in your customer calls
Reduced number of queries and disputes
Improved customer satisfaction and retention
Who Is This Course For?
This training is suitable for anyone in a customer facing role, who wants to improve their communication skills. It offers best practice skills to assist credit controllers that are new to the role and works well as a refresher training for all credit staff who want a modern approach to communication in a credit setting.
What This Session Covers
- Communication tools — selecting the right tool for the right situation.
- Customer relationship — best practice approach to building positive relationships.
- Supporting and Influencing — tools and techniques to maximise success.
- Handling queries — difficult conversations and the root of the problem.
- Managing complaints and disputes — diffuse and resolve difficult situations.
Aligned to CICM Professional Standards
This training session maps to the following professional competencies
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