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International Cash Collections

A practical, interactive training session that uncovers the challenges of cross-border collections and presents workable solutions to overcome them. The programme will give you the knowledge, tools and techniques needed to collect your customer’s payments. It teaches effective methods of collection and offers tried and tested techniques to boost productivity.

What will you gain?

  •  Confidence to handle cash collection conversations with international customers
  •  A bank of go-to qualities that maximise your effectiveness
  •  Structured collections approach that improves work efficiency
  •  Responses and techniques that improve your cash collection volume
  •  Better customer relationships and satisfaction.

 

Who is it for?

This training is suitable for anyone who collects cash in the global market. It offers approaches, techniques and skills to assist those new to the role and works well as a refresher training for all collection staff.

What will it cover?

1. Qualities of a global collector - How you can get the best out of yourself.

2. Prepare for Success - How to organise, prepare and structure your work.

3. Export challenges – Identifying and resolving barriers to cross border collections.

4. Collection technique - Tools and techniques to maximise international collection.

5. KYC – Know your customer. Know your country. Know your culture.

 

This training session is aligned to the following CICM Professional Standards:

BS 3 Know your customer/client

BS 4 Financial and data interpretation

PS 1 Communication and relationship-building

PS 2 Problem-solving and decision-making

PS 3 Support and influencing

B1 Inquiring; B3 Resolute; B4 Resilient; B5 Ethical