International Cash Collections
International Cash Collections
A practical, interactive training session that uncovers the challenges of cross-border collections and presents workable solutions to overcome them. The programme will give you the knowledge, tools and techniques needed to collect your customer's payments. It teaches effective methods of collection and offers tried and tested techniques to boost productivity.
What You'll Gain From This Course
Practical outcomes you can apply immediately in your role
Better customer relationships and satisfaction
Responses and techniques that improve your cash collection volume
Structured collections approach that improves work efficiency
A bank of go-to qualities that maximise your effectiveness
Confidence to handle cash collection conversations with international customers
Who Is This Course For?
This training is suitable for anyone who collects cash in the global market. It offers approaches, techniques and skills to assist those new to the role and works well as a refresher training for all collection staff.
What This Session Covers
- Qualities of a global collector — how you can get the best out of yourself.
- Prepare for Success — how to organise, prepare and structure your work.
- Export challenges — identifying and resolving barriers to cross border collections.
- Collection technique — tools and techniques to maximise international collection.
- KYC — Know your customer. Know your country. Know your culture.
Aligned to CICM Professional Standards
This training session maps to the following professional competencies
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