Successful Negotiation
Successful Negotiation
Be part of the negotiation revolution! Replace outdated negotiation techniques with modern, best practice approaches by joining this interactive training session. With focus on stakeholder relationships and collaborative outcomes, this workshop will make sure your negotiation is truly successful.
What You'll Gain From This Course
Practical outcomes you can apply immediately in your role
More win-win outcomes with your stakeholders
Useable 4-step approach to modern negotiation
Greater customer compliance with agreements
Improved empathetic relationships with stakeholders
Opportunity for personal reflection of skills
Who Is This Course For?
This workshop is suitable for people at all levels who want to improve their negotiation skills. The training is placed in a credit and collections setting and is transferrable across other business areas.
What This Session Covers
- What modern negotiation is — and what it is not.
- The mutual gains approach.
- How to use true empathy and emotional quotient.
- Setting outcomes and BATNA.
- Creating the win-win.
Aligned to CICM Professional Standards
This training session maps to the following professional competencies
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