1. You are here:
  2. Homepage
  3. Resource library search
  4. Speaking with Education Specialists
Podcasts
20 Nov 2023
by Chartered Institute Of Credit Management

Speaking with Education Specialists

Today, we have a special conversation with two remarkable individuals who have made significant strides in the field of credit and finance. Laura Martin, a member of the Education Committee and Credit Academy Board, and Steven Radley, also from the Credit Academy Board, share insights about their credit careers, the journey to becoming members of the Chartered Institute of Credit Management (CICM), and their advice in navigating the ever-changing landscape of the industry.

How Laura got into a Credit Career

Laura's journey into the world of credit started in an unexpected way. After taking a maternity break to spend time with her children, she decided it was time to look for a job that would help her save for a house. Surprisingly, a debt collection job caught her attention, and she decided to give it a try. Despite having no prior experience in finance, Laura's background in global project management provided transferable skills that made the transition smoother than she expected. The flexibility of the job's hours was another factor that drew her in.

When asked what specifically attracted her to the role, Laura mentioned that the job offered flexibility and her project management skills easily transferred to the new industry. Although it was a field entirely new to her, she felt well-equipped to adapt to the situation.

Laura's journey in the credit industry has been an incredible one, spanning five years and leading her to become a valuable member of the Education Committee and Credit Academy Board.

How Steven got into the Credit Management Career

Steven's story is equally inspiring. While pursuing a career in accountancy, he unexpectedly found himself working in credit control. What began as a temporary role soon transformed into a genuine passion for credit management. Despite initial doubts from others who perceived it as a "backward step," Steven decided to dive headfirst into credit control.

He emphasized the importance of personal growth and not allowing yourself to be confined to the role you initially fall into. Steven's journey highlights the potential for anyone to excel and find fulfillment in the credit industry.

Becoming Members of the CICM

Both Laura and Steven became members of the Chartered Institute of Credit Management (CICM) after recognizing the value of professional qualifications and education. Laura was encouraged by her Managing Director, who praised the CICM qualifications, and she saw it as an opportunity to give back to the industry. Steven echoed similar sentiments, emphasizing that CICM qualifications aligned perfectly with the work he was doing in credit control.

They highlighted the importance of CICM qualifications not only in enhancing practical skills but also in understanding the theoretical aspects of credit management. This knowledge empowers professionals to make informed decisions and contributes to their confidence when dealing with customers and debt management.

The CICM Community and the Future

Both Laura and Steven are actively involved in the CICM community and serve on boards, recognizing the value of this supportive network. They stressed the importance of learning from industry experts, sharing experiences, and shaping the future of credit management together. By participating in the community, they contribute to the growth and development of the industry.

Advice for Credit Professionals

Given the recent challenges posed by the pandemic and economic uncertainties, Laura and Steven offered valuable advice for credit professionals:

  1. Stay Informed: Stay on top of your financial transactions and be alert to changes in the economic landscape. Good credit management is crucial in navigating uncertain times.

  2. Continuous Learning: Join webinars and educational events to stay updated on market trends and best practices. Knowledge is power in the credit industry.

  3. Invest in Training: Ensure that your team is well-trained and equipped with the latest knowledge and skills. CICM qualifications can future-proof your team and enhance your organization's credibility.

  4. Community Engagement: Engage with the CICM community to learn from experienced professionals and contribute to the industry's growth.

In conclusion, Laura Martin and Steven Radley's inspiring stories remind us that opportunities in the credit industry are not limited by background or initial career choices. By investing in education, embracing the community, and adapting to change, credit professionals can thrive even in challenging times. The CICM plays a pivotal role in supporting individuals and organizations on their journey to success in the world of credit management.

Return to listing