Founder member of FECMA

Advancing the credit profession

The CICM Knowledge Hub is a FREE online resource for CICM members

*Non-members may enter the Knowledge Hub as a ‘Guest’ but will not be able to see detailed content or access elearning modules.

Knowledge Hub has Changed!

Our new CICM Knowledge Hub has completely transformed with a new learning management system that enhances your Professional Development with a better user experience. If you had used the previous Knowledge Hub Application, you will have received your login details from “” to log in to the new Knowledge Hub.

If you are having difficulty logging in, please contact

Access over 1,000 knowledge resources covering the entire credit management lifecycle anytime, anywhere. Find key articles, research papers from industry experts, webinars, and best practice guidance in an easy to search format.

Stay up-to-date – new and topical resources added each month.

Access tailored elearning courses on a wide range of subjects. Certificates make learning visible and you can track your progress.

Use your standard member login to ‘access all areas’.


Knowledge Hub Features

Best Practice

Credit management, collections, debt recovery, money and debt advice practices

Skills Builder

Special business and personal skills

Credit Risk

Business environment, political, economic and country risk


Credit management profession and career development

Legal and Compliance

Legal, enforcement, regulatory, ethics and compliance


Check your skills and plan your continuing professional development (CPD)