Taking Control of Goods

Syllabus Topics

1.    Understand the role of enforcement agents within the enforcement profession.

• Describe the structure of the enforcement sector.
• Explain the purpose of the enforcement profession.
• Explain the role and responsibilities of enforcement agents in accordance with legal requirements.
• Explain the meaning of commonly used terminology.

2.    Understand the law relevant to enforcement agents.

• Identify the powers and obligations conferred by relevant Acts and regulations.
• Identify aspects of human rights legislation that are relevant to enforcement.
• Identify enforcement agents’ obligations in respect of data protection legislation.
• State possible consequences of not complying with legislation and regulations.

3.    Understand the practice of taking control of goods.

• Identify categories of legally exempt goods.
• Explain enforcement agent’s rights of entry and re-entry.
• Describe how to deal with common types of claims and exemption disputes.
• Explain the process of taking control of goods in accordance with legal and regulatory requirements.

4.    Understand the practice of removal and sale of goods.

• Explain the process of removal of controlled goods in accordance with legal and regulatory requirements.
• Explain how to sell controlled goods in accordance with legal and regulatory requirements.
• Describe the implications of the sale of controlled goods on those involved.

5.    Understand relevant aspects of customer care.

• Describe how an enforcement agent can deliver good customer care in accordance with national standards.
• Describe how to deal with vulnerable people in accordance with national standards and regulations.
• Describe how to handle complaints in accordance with national standards and regulations.

6.    Understand how to manage conflict situations.

• Assess risks associated with a range of conflict situations.
• Explain how to reduce risks associated with potential conflict situations.
• Explain how to defuse conflict situations.

Please note if you do not achieve a pass grade in your exam, whilst you can re-book your exam within a few days, you will not be able to re-sit sooner than 30 days from the date of your previous attempt.