Now, more than ever, the Credit Management and Collections industry has seen drastic changes and impacts that affect the day-to-day roles of Credit and Collections teams.
CICM Training offers high-quality credit and collections training courses. Granting you the practical skills and necessary tools to use in your workplace and the ever-changing industry. A highly qualified trainer, with an array of credit management experience, will grant you the knowledge, improved results, and greater confidence you need for your teams to succeed in the Credit Management profession.
Get trained with your professional body and the only Chartered organisation that delivers Credit Management training.
Methods of delivery
|Our On-Demand training can be viewed anytime, anywhere with our downloadable training videos.||Our Virtual workshops are ideal for individuals and teams to train from their desks, with our gold standard trainers.||Face to Face training is an ideal learning space in the same room as your colleagues and peers.|
|£85||£256 (+VAT)||Price on application|
|View On-Demand Training||View Virtual Workshops||View Face to Face Training|
Most popular training
Effective communication in the credit role
Voted as the most important skill to have for 2023
This interactive training session gives you the knowledge, tools and techniques needed to communicate well in today’s modern credit world. By using well-regarded approaches to communication, and placing them in a credit setting, you will be able to make real and practical changes to your own communications. Whether it’s choosing the right communication tool, negotiating a repayment plan with a customer or resolving a disputed term, this training will help you tackle each situation in a sensitive and professional way.
Collect that Cash!
Important training during the Cost of Living Crisis
A lively, interactive training session that delivers a boost to collectors, new and old. It will give you the knowledge, tools and techniques needed to collect your customer’s payments. It teaches effective methods of collections and offers techniques proven to boost productivity. By facing common obstacles and finding effective responses, the session will reduce slow-moving queries and boost cash flow.
Best Practice Skills to Assess Credit Risk
Secure the knowledge, tools and techniques you need to identify risk, assess your customers, and recommend the appropriate risk controls. By working through the stages of credit risk assessment and using the financial and non-financial information available to you, you will build a best practice approach to better risk assessment.
Advanced skills in Collections
This highly engaging, active training workshop places emphasis on practical application of theory in a workplace setting. You will learn how to use advanced techniques in a credit and collections role and build confidence and express results by practising these new skills in a safe and positive environment.
Credit Boot Camp
A must-attend training session for everyone who wants to make sure they are credit-fit. This interactive programme puts you through your paces with dynamic workouts that flush out poor-performing functionalities and strengthen focus on areas of maximum output. You can select a course that covers the full order to cash cycle, or you can tailor your training to cover the O2C area you want to focus on. Whatever you choose, this boot camp will have you fit and ready for action.