Now, more than ever, the Credit Management and Collections industry has seen drastic changes and impacts that affect the day-to-day roles of Credit and Collections teams.
CICM Training offers high-quality approaches to credit-related topics. Granting you the practical skills and necessary tools to use in your workplace and the ever-changing industry. A highly qualified trainer, with an array of credit management experience, will grant you the knowledge, improved results, and greater confidence you need for your teams to succeed in the Credit Management profession.
Get trained with your professional body and the only Chartered organisation that delivers Credit Management training.
Methods of delivery
Our On-Demand training can be viewed anytime, anywhere with our downloadable training videos. (£79+VAT)
Our Online virtual training will be for those who find it easy to learn from the space of their home or office. (£249 +VAT)
Face to Face training, where you can mingle and learn together in the same room as your colleagues and peers. (POA)
Training Courses
CICM have a collection of training to meet the needs of your Credit and Collections’ teams. Take a look at the courses below and start training towards the CICM Professional Standard.
Select from the section of the credit lifecycle you would like to train in, below.
Emergency Guide to Credit | On-Demand
Whether you are new to credit, stepping in to fill a gap or want to gain greater insight into the purpose, functions and impact of credit, this 20 minute whistle-stop tour of the credit lifecycle is for you.Book today
Credit Bootcamp | Face to Face | Virtual | On-Demand
A must-attend training session for everyone who wants to make sure they are credit-fit. This interactive programme puts you through your paces with dynamic workouts that flush out poor performing functionalities and strengthen focus on areas of maximum output. You can select a course that covers the full order to cash cycle, or you can tailor your training to cover the O2C area you want to focus on. Whatever you choose, this bootcamp will have you fit and ready for action.See Programme
Book today
Getting Started in Credit| Face to Face
Let this training programme build your skills so that you cover the credit basics in the best way. From new account onboarding and credit checking, through to sales order processing, account management and collections, this workshop will show you the best practice approach to the job. And when you have queries or cash flow challenges, your experienced trainer will give you the tools needed to handle it successfully.See Programme
Book today
The Killer Credit Policy| Face to Face | Virtual | On-Demand
Coming soon!See Programme
Book today
Know your customer | On-Demand
This 20-minute training session offers insight into the concept and adoption of ‘know your customer’ principles. It addresses each of the main profiling topics and offers tips on how to use and build the profile with each customer connection.Book now
Best Practice Skills to Assess Credit Risk | Virtual | Starting 24th October
This live and interactive training session helps you understand credit risk. It gives you the knowledge, tools and techniques necessary to assess your customers and to recommend the appropriate risk controls for each. By working through the stages of credit risk assessment and using the financial and non-financial information available to you, you will build a best practice approach to better credit risk assessment.See Programme
Book now
Practical Credit Vetting and Decisioning | Virtual | Face-to-Face
An in-depth and interactive two-part training session that helps you understand credit risk and apply the principles of assessment in a practical setting. You are given the knowledge, tools and techniques needed to assess your customers, make an informed decision of appropriate risk control, and communicate this effectively. Working as a team, you will be guided to develop your own assessment tool which you can use to recommend the risk level of a customer within the requirements of your own organisation.See Programme
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Introduction to credit risk assessment| Face-to-Face
Bad debts hurt businesses. You can reduce this risk if you know how to assess credit risk. This workshop uses customer identification, credit applications and credit reference agencies to show you how to assess credit risk. By using credit limits and monitoring processes, you will develop the skills needed to take reasonable and measured risks that maximise your organisation’s income without over exposure to bad debt risk.See Programme
Book now
Using financial accounts in Risk Assessment| Face-to-Face
Coming Soon!Book now
Best Practice Skills to Assess Credit Risk | Virtual | Starting 24th October
This live and interactive training session helps you understand credit risk. It gives you the knowledge, tools and techniques necessary to assess your customers and to recommend the appropriate risk controls for each. By working through the stages of credit risk assessment and using the financial and non-financial information available to you, you will build a best practice approach to better credit risk assessment.See Programme
Book now
Export Contracting and Compliance: Incoterms® | Virtual | Face-to-Face | On Demand
Export success requires a sound understanding of the procedures involved, together with robust export credit control and mitigation of risk. This course provides practical ways to conduct successful export contracting, by considering Incoterms® 2020, the international standard for contracting. You will access professional, up-to-date information aligned to global best practice in an approved course, run by an accredited and authorised ICC Incoterms® 2020 trainer. In a globalised world, export provides a vastly expanded marketplace and better spread of risk. Make sure you capitalise on this opportunity by accessing accurate information that aligns with international best practiceSee Programme
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Letters of Credit | Virtual | Face-to-Face | On Demand
In a globalised world, export provides a vastly expanded marketplace and better spread of risk. International payment systems such as the Letter of Credit allow safe trading provided the rules, processes and responsibilities are fully understood and applied. Export success therefore requires a sound understanding of the procedures involved, together with robust export credit control and mitigation of risk. Avoid inaccurate information, by choosing this training for professionally delivered, up to date information that aligns with international best practice.See Programme
Book now
Export Payments | Virtual | Face-to-Face | On Demand
Avoid inaccurate information about export payments and contracting, by choosing this training session for professionally delivered, up to date information that aligns with international best practice. In a globalised world, export provides a vastly expanded marketplace and better spread of risk. International payment systems allow safe trading provided the rules, processes and responsibilities are fully understood and applied. Export success therefore requires a sound understanding of the procedures involved, together with robust export credit control and mitigation of risk. This training provides everything you need to succeed.See Programme
Book now
The Killer Credit Policy
Coming Soon!Credit Bootcamp | Face to Face | Virtual | On-Demand
A must-attend training session for everyone who wants to make sure they are credit-fit. This interactive programme puts you through your paces with dynamic workouts that flush out poor performing functionalities and strengthen focus on areas of maximum output. You can select a course that covers the full order to cash cycle, or you can tailor your training to cover the O2C area you want to focus on. Whatever you choose, this bootcamp will have you fit and ready for action.See Programme
Book today
Receipting and invoicing | Face to Face | Virtual | On-Demand
This training programme focuses on helping you understand the importance of invoices, including their design and accuracy and the impact this has on cashflow for an organisation. It will raise awareness of the need for accurate marking and reconciliation of invoices that have been paid, and the importance of prompt investigation of discrepancies.See Programme
Book today
Effective Communication in the Credit Role | Face-to-Face | Virtual
An interactive training session that gives you the knowledge, tools and techniques needed to communicate well in today’s modern credit world. By using well regarded approaches to communication, and placing them in a credit setting, you will be able to make real and practical changes to your own communications. Whether it’s choosing the right communication tool, negotiating a repayment plan with a customer or resolving a disputed term, this training will help you tackle each situation in a sensitive and professional way.See Programme
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Strengthen the credit-sales relationship | Face-to-Face | Virtual | On Demand
The credit-sales relationship can be a challenging one, but one that should not be ignored. When credit-sales teams work well together, it creates positive outcomes across both departments and throughout the organisation. It makes sense, then, to take time to strengthen that relationship. Whether you have an existing alliance that you want to build, or you have challenges you need to resolve, this training will give you the tools you need to make the best of this unique working collaboration.See Programme
Book Now
Credit Bootcamp | Face to Face | Virtual | On-Demand
A must-attend training session for everyone who wants to make sure they are credit-fit. This interactive programme puts you through your paces with dynamic workouts that flush out poor performing functionalities and strengthen focus on areas of maximum output. You can select a course that covers the full order to cash cycle, or you can tailor your training to cover the O2C area you want to focus on. Whatever you choose, this bootcamp will have you fit and ready for action.See Programme
Book today
Identify and Support vulnerable customers | Face to Face | Virtual
A must-have tool in every credit toolkit. Vulnerability can affect anyone at any time. And a modern credit professional needs to be ready to handle it. This training session helps you understand vulnerability and how you can identify it in others. It gives you the tools you need to act on vulnerable situations and the techniques and confidence to support those in vulnerable circumstances in real and practical ways. More than that, it creates a culture that embeds the fair treatment of all clients and customers into working practice.See Programme
Book today
Telephone collection techniques | Face to Face
This trainer-led workshop introduces you to telephone collections work. It teaches you interpersonal skills that allow you to handle cash collections calls professionally, proactively and confidently. Using a combination of legal obligation, psychological persuasion and strong structure, it offers you a recipe for success.See Programme
Book today
Successful Negotiation | Face to Face
Be part of the negotiation revolution! Replace outdated negotiation techniques with modern, best practice approaches by joining this interactive training session. With focus on stakeholder relationships and collaborative outcomes, this workshop will make sure your negotiation is truly successful.See Programme
Book today
Written communication that works | Face to Face | Virtual
Coming soon!Verbal Communication to secure repayment| Face to Face | Virtual | On-Demand
Coming soon!Book today
Set targets that work | Face-to-Face | On-Demand
Learn how to translate the targets of your organisation into workable objectives for you, and how to convert them into tangible targets for the team.See Programme
Book now
Reflect and Develop | Virtual | On-Demand
A thought-provoking training session designed to give you clear takeaways toward your Continuing Professional Development. This trainer-guided interactive programme uses a recognised reflective model of development to help you assess your current skills position and identify gaps and opportunities. More than this, it gives tangible methods that allow you to put ideas into action and make them work. You will leave the session with a clear understanding of your CPD pathway and the tools and plans to carry them out.See Programme
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Harness your Leadership Style | On-Demand
Chances are, whether you’re in a leadership role or not, you are still a leader. Find out what this means and how you can be the best leader, in this revealing 20 minute training session.See Programme
Book now
Reflect and Develop | Virtual | On-Demand
A thought-provoking training session designed to give you clear takeaways toward your Continuing Professional Development. This trainer-guided interactive programme uses a recognised reflective model of development to help you assess your current skills position and identify gaps and opportunities. More than this, it gives tangible methods that allow you to put ideas into action and make them work. You will leave the session with a clear understanding of your CPD pathway and the tools and plans to carry them out.See Programme
Book now
Develop a positive working environment | Face-to-Face | Virtual | On-Demand
A positive, professional working environment creates a harmonious culture, more engagement and reduced HR issues. Do you have a working environment that could benefit from such a refresher? Or would you like to learn more about how to develop a culture of expected behaviours? If so, then this session will be useful for you. Through group discussion and activities you will gain the skills needed to develop a positive working environment.See Programme
Book now
Judgement and decision making | Face-to-Face
Are you a little unsure of how to judge a situation before making the final decision? Or do you find yourself frequently referring your decisions to your line manager, just to be on the safe side? As you progress in your credit and collections work, you may find yourself faced with more complex decisions. If you are struggling with decision-making or are turning to others too often for confirmation before taking the action, then this workshop will be helpful to you.See Programme
Book now
Creating highly effective teams | Face-to-Face | Virtual | On-Demand
This training programme empowers line managers to develop a group of individuals into a positive, collaborative, and high-performing team. Using theory and practical interactivity, the workshop concentrates on the dynamics of effective teams and the role preferences play in its success. Individuals use a group development curve to learn why teams progress toward consistent productivity and results. By identifying specific indicators, underlying needs, and actions, this workshop offers the key to successful high-performance.See Programme
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Self belief for peak performance | Face-to-Face | Virtual
This workshop takes a practical and sensitive look at how individuals can become more resilient and assertive in the ever-changing workplace. It is based on the premise that life is unpredictable, and that we are constantly challenged as to how we manage both the peaks and troughs, and resultant highs and lows in our professional and personal lives. The focus of the workshop is learning how to manage stress, strengthen resilience, be more assertive, with the resulting positive impact of increasing self-esteem.See Programme
Book now
Seven habits of highly effective credit professionals | Face-to-Face | Virtual
Inspired by the work by Covey1, this interactive workshop uses the ‘Seven Habits’ principles as a framework to support individuals and teams to get the best out of themselves and others. Using theory and ‘story-telling’ via presentations, videos, group exercises, discussions, and psychometrics, participants take responsibility for incorporating personal, team and organisational learning. If you want to challenge the ‘norm’ and think outside of your everyday working environment, this workshop is for you. By making the Habits a habit, you can become a more effective credit professional.See Programme
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Presentation Skills| Face-to-Face | Virtual
Coming Soon!See Programme
Book now
Managing People and business projects| Face-to-Face | Virtual
Coming Soon!See Programme
Book now
Creativity and thinking skills| Face-to-Face | Virtual
Coming Soon!See Programme
Book now
Business Acumen| Face-to-Face | Virtual
Coming Soon!See Programme
Book now
Understanding DSO
Coming Soon!Book now
Collect that Cash | Virtual | On-Demand
A lively, interactive training session that delivers a boost to collectors new and old. The programme will give you the knowledge, tools and techniques needed to collect your customer’s payments. It teaches effective methods of collection and offers tried and tested techniques to boost productivity. By facing common obstacles and finding effective responses, these training outcomes will reduce slow moving queries and boost cashflow.See Programme
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Best Practice Approach to Collections | Virtual
In this training course, you will break down each stage of the collections process. Your experienced trainer will help you apply tried and tested techniques to each stage, building the tools and confidence to to succeed in your collection work.See Programme
Book Now
Advanced Skills in Collections | Face-to-Face | Virtual
With emphasis on practical application of theory in a workplace setting, this highly engaging, active training session develops your collections skills. You will learn how to use advanced collections and communication techniques in a variety of credit and debt collection settings. You will build confidence and results by practising these new skills in a safe and positive environment.See Programme
Book Now
Successful Negotiation | Face-to-Face | Virtual
Be part of the negotiation revolution! Replace outdated negotiation techniques with modern, best practice approaches by joining this interactive training session. With focus on stakeholder relationships and collaborative outcomes, this workshop will make sure your negotiation is truly successful.See Programme
Book Now
Advanced collection skills in a social care setting | Face-to-Face | Virtual
With emphasis on practical application of theory in an adult social care sector setting, this highly engaging, active two-part training session develops your collections skills. You will learn how to use advanced collections and communication techniques in a productive yet sensitive way, to aid both the vulnerable customer and your organisation. You will build confidence and results by practising these new skills in a safe and positive environment.See Programme
Book Now
Export Payments| Face-to-Face | Virtual | On Demand
Avoid inaccurate information about export payments and contracting, by choosing this training session for professionally delivered, up to date information that aligns with international best practice. In a globalised world, export provides a vastly expanded marketplace and better spread of risk. International payment systems allow safe trading provided the rules, processes and responsibilities are fully understood and applied. Export success therefore requires a sound understanding of the procedures involved, together with robust export credit control and mitigation of risk. This training provides everything you need to succeed.See Programme
Book Now
Letters of Credit| Face-to-Face | Virtual | On Demand
In a globalised world, export provides a vastly expanded marketplace and better spread of risk. International payment systems such as the Letter of Credit allow safe trading provided the rules, processes and responsibilities are fully understood and applied. Export success therefore requires a sound understanding of the procedures involved, together with robust export credit control and mitigation of risk. Avoid inaccurate information, by choosing this training for professionally delivered, up to date information that aligns with international best practice.See Programme
Book Now
Objection Handling | Face-to-Face
Because of the nature of our industry, credit customers can find themselves in difficult financial situations. This stressful environment can bring out uncharacteristic behaviours in customers, including the raising of objections to payment. This useful training session will help you handle those more challenging customers, and, in turn, gain a much-improved end result.See Programme
Book Now
Questioning Skills | Face-to-Face
We often feel we can’t ask for more information because of the customer’s approach. This fun and upbeat training session will help you to challenge that belief. You will learn to acknowledge the fact that you can ask the questions. You will go on to develop a question bank for yourself that gives you the customer outcomes you want, more quickly and more effectively.See Programme
Book Now
Telephone collection techniques| Face-to-Face
This trainer-led workshop introduces you to telephone collections work. It teaches you interpersonal skills that allow you to handle cash collections calls professionally, proactively and confidently. Using a combination of legal obligation, psychological persuasion and strong structure, it offers you a recipe for success.See Programme
Book Now
Verbal communication to secure payment| Face-to-Face | Virtual
Coming Soon!Book Now
Credit Bootcamp | Face to Face | Virtual | On-Demand
A must-attend training session for everyone who wants to make sure they are credit-fit. This interactive programme puts you through your paces with dynamic workouts that flush out poor performing functionalities and strengthen focus on areas of maximum output. You can select a course that covers the full order to cash cycle, or you can tailor your training to cover the O2C area you want to focus on. Whatever you choose, this bootcamp will have you fit and ready for action.See Programme
Book today
Verbal communication to secure payment| Face to Face | Virtual
Coming Soon!See Programme
Book today
Legal recoveries| Face to Face | Virtual | On-Demand
Coming Soon!See Programme
Book today
Creditors' guide to insolvency | Face to Face | Virtual
This training session offers you a unique opportunity to access the knowledge and experience of a registered Insolvency Practitioner. Using creditor-familiar settings and language, they will guide you through the different types of insolvency, and the rules and processes surrounding them. They will help you to better manage the insolvency process and maximise your returns. They will also consider why insolvency occurs and how to recognise the signs of insolvency risk.See Programme
Book today
Field Work: Body worn video training
Coming Soon!Book today
Field Work: Conflict and its avoidance
Coming Soon!Book today
Field Work: Process serving
Coming Soon!Book today
Field Work: Risk assessment
Coming Soon!Book today
Register your interest today
