Now, more than ever, the Credit Management and Collections industry has seen drastic changes and impacts that affect the day-to-day roles of Credit and Collections teams.
CICM Training offers high-quality approaches to credit-related topics. Granting you the practical skills and necessary tools to use in your workplace and the ever-changing industry. A highly qualified trainer, with an array of credit management experience, will grant you the knowledge, improved results, and greater confidence you need for your teams to succeed in the Credit Management profession.
Get trained with your professional body and the only Chartered organisation that delivers Credit Management training.
Methods of delivery
Our On-Demand training can be viewed anytime, anywhere with our downloadable training videos. (£79+VAT)
Our Online training will be for those who find it easy to learn from the space of their home or office. (£249 +VAT)
Face to Face training, where you can mingle and learn together in the same room as your colleagues and peers. (POA)
CICM have a collection of training to meet the needs of your Credit and Collections’ teams. Take a look at the courses below and start training towards the CICM Professional Standard.
Select from the section of the credit lifecycle you would like to train in, below in the left column.
- Upcoming Training Sessions!
- Order to Cash
- Risk Assessment
- Customer Management
- Personal Development
Effective Communication in the Credit Role | Running 5th October at 11:00 - 13:00This live and interactive training session gives you the knowledge, tools and techniques needed to communicate well in today’s modern credit world. By using well regarded approaches to communication, and placing them in a credit setting, you will be able to make real and practical changes to your own communications. Whether it’s choosing the right communication tool, negotiating a repayment plan with a customer or resolving a disputed term, this course will help you tackle each situation in a sensitive and professional way.
Best Practice Skills to Assess Credit Risk | Running 24th October 13:00 - 15:00This training session helps you understand credit risk. It gives you the knowledge, tools and techniques to assess your customers and recommend the appropriate risk controls. By working through the stages of credit risk assessment and using the financial and non-financial information available to you, you will build a best practice approach to better risk assessment.
Emergency Guide to Credit | On-DemandWhether you are new to credit, stepping in to fill a gap or want to gain greater insight into the purpose, functions and impact of credit, this 20 minute whistle-stop tour of the credit lifecycle is for you.
Credit Bootcamp | Face to Face | Virtual | On-DemandAttend the Credit Bootcamp session to get credit-fit. This programme puts delegates through the paces with dynamic workouts in the order to cash cycle. It addresses the impact of the pandemic on business and shows how to adapt to survive. By flushing out poor performing functionalities and strengthening focus on areas of maximum output, this bootcamp will have you fit and ready for anything 2022 throws at you.
Best Practice Skills to Assess Credit Risk | Virtual | Starting 24th OctoberThis training session helps you understand credit risk. It gives you the knowledge, tools and techniques to assess your customers and recommend the appropriate risk controls. By working through the stages of credit risk assessment and using the financial and non-financial information available to you, you will build a best practice approach to better risk assessment.
Know your customer | On-DemandThis 20-minute training course offers insight into the concept and adoption of ‘know your customer’ principles. It addresses each of the main profiling topics and offers tips on how to use and build the profile with each customer connection.
Practical Credit Vetting and Decisioning (2 Parts) | Virtual
Understanding Financial Accounts for Risk Assessment | Face-to-Face | Virtual
Effective Communication in the Credit Role | Face-to-Face | Virtual | On-Demand | Starting 5th OctoberThis live and interactive training session gives you the knowledge, tools and techniques needed to communicate well in today’s modern credit world. By using well regarded approaches to communication, and placing them in a credit setting, you will be able to make real and practical changes to your own communications. Whether it’s choosing the right communication tool, negotiating a repayment plan with a customer or resolving a disputed term, this course will help you tackle each situation in a sensitive and professional way.
Identify and support vulnerable customers | Face-to-Face | Virtual
Receipting and invoicing | Face-to-Face | Virtual
Strengthen the credit/sales relationship | Virtual
Letters of Credit | Face-to-Face | Virtual
Collect that Cash | Virtual | On-DemandA lively, interactive training session that delivers a boost to collectors, new and old. The ‘Collect that Cash!’ programme will give you the knowledge, tools and techniques needed to collect your customer’s payments. It teaches effective methods of collections and offers tried and tested techniques to boost productivity. By facing common obstacles and finding effective responses, the course will reduce slow moving queries and boost cashflow.
Best Practice Approach to Collections | VirtualIn this training course, you will break down each stage of the collections process. Your experienced trainer will help you apply tried and tested techniques to each stage, building the tools and confidence to to succeed in your collection work.
Advanced Skills in Collections | Face-to-Face | VirtualThe Advanced Skills in collections workshop places emphasis on practical application of theory in a workplace setting. This highly engaging, active training session will get attendees to learn how to use advanced collection & communication techniques in a credit and collections setting. You will build confidence and express results by practising these new skills in a safe and positive environment.
Advanced collection skills in a social care setting (2 Parts) | Virtual
Harness your Leadership Style | On-DemandChances are, whether you’re in a leadership role or not, you are still a leader. Find out what this means and how you can be the best leader, in this revealing 20 minute training session.
Set targets that work | Face-to-Face | On-DemandLearn how to translate the targets of your organisation into workable objectives for you, and how to convert them into tangible targets for the team.
Reflect and Develop | Virtual | On-DemandA thought-provoking training session designed to give you clear takeaways toward your Continuing Professional Development. This interactive programme is designed to reflect and develop your current skills position and identify gaps and opportunities. More than this, it gives tangible methods that allow you to put ideas into action and make them work. You will leave the session with a clear understanding of your CPD pathway and the tools and plans to carry them out.
Seven Habits for building resilience | Virtual
Insolvency - a creditor's guide | Face-to-Face | Virtual
Legal Recoveries | Face-to-Face
Practical Enforcement | Virtual
Register your interest today