Founder member of FECMA

Advancing the credit profession

 CICM Training


Now, more than ever, the Credit Management and Collections industry has seen drastic changes and impacts that affect the day-to-day roles of Credit and Collections teams. 

CICM Training offers high-quality approaches to credit-related topics. Granting you the practical skills and necessary tools to use in your workplace and the ever-changing industry. A highly qualified trainer, with an array of credit management experience, will grant you the knowledge, improved results, and greater confidence you need for your teams to succeed in the Credit Management profession.

Get trained with your professional body and the only Chartered organisation that delivers Credit Management training.


Training Courses

CICM have a collection of training courses to meet the needs of your Credit and Collections’ teams. Take a look at the courses below and start training towards the CICM Professional Standard.


Methods of delivery
          Our On-Demand training can be viewed anytime, anywhere with our downloadable training videos. (£90 +VAT)
        Our Online training will be for those who find it easy to learn from the space of their home or office. (£249 +VAT)
       Face to Face training, where you can mingle and learn together in the same room as your colleagues and peers. (POA)


on demand training

These On-Demand Training sessions are pre-recorded training sessions that you can access anywhere and at anytime. Short, sharp and to the point – these suit you if you are short on time, or need a quick introduction or update on a subject. 

All of our On-Demand Training sessions can be extended into a face-to-face or Online Training session, elaborated further by a highly qualified trainer. Contact us for more details +44 (0)1780 722900





Meet your trainer

Jules FCICM (grad); PGCE, is a qualified teacher, trainer and credit manager with experience in credit and debt specialisms across the O2C spectrum and ancillary businesses, in consumer, B2B and export markets.

With over 20 years in active Credit Management and a pivotal role in the development and delivery of teaching and training within CICM, Jules is passionate about helping credit professionals be the best they can be.

Her enthusiastic, interactive courses offer practical, workable and realistic approaches to relevant subjects, imparting the knowledge and skills needed to drive positive results and greater confidence.