CICM Training programmes

Programmes can be tailored or bespoke to ensure they are relevant to current needs in support of business objectives.

Delivery is designed to meet the needs of all sectors, trade or consumer, using current best practice tools and techniques.

Expert trainers who are specialists in their field, share their knowledge and experiences, tips, tools and techniques to help improve effectiveness of the team.

CICM assignments are available for a select number of training programmes to support achievement of a qualification.

Topics cover all levels and functions of credit management and collections, including:
Credit Control & Collections | Credit Risk | Litigation | Financial | Export | Management | General Business | Industry Specific

Click below for example standard programmes with an overview of content, who it’s for, what you will gain, and what it will cover.

CICM Training Programmes

CICM Trainers

Barry, a CICM Fellow, is an experienced trainer and consultant, specialising in credit control and collections. He has held senior roles in a wide range of sectors, improving credit management, customer relations and modernising working practices in many FTSE 250 companies.

Cliff has comprehensive experience in both consumer and commercial debt markets. He delivers training and consultancy to a wide range of sectors, including utilities and social housing. He has over 30 years’ experience of the debt collection industry and is a CICM Fellow.

Gareth currently leads a commercial debt recovery department, overseeing claims through the courts, litigation and insolvency. Gareth is a CICM Fellow and an experienced trainer delivering to a wide range of commercial clients on legal aspects of credit control, debt recovery and litigation.

Jean is a management and training consultant, specialising in strategic planning, implementation, credit risk and finance to an international client base.  Jean is also a regular speaker at senior executive events.

Jeff is a management and training consultant, specialising in finance, credit risk, commerce and management development. Jeff, a CICM Fellow, delivers training and consultancy to businesses in the UK, EMEA, Far East, Australasia, North America and Russia.

Jon is an experienced and successful Operations Director and trainer. Jon delivers various credit management, debt collection and recovery training courses, both consumer and commercial, for private and public sector organisations.

Pam is a highly skilled credit management trainer with extensive experience delivering training globally for the credit industry. Pam, a CICM Fellow, has over 15 years of operational credit management experience covering all credit roles.

Robert is a solicitor specialising in commercial litigation, credit control and commercial contracts. He is an experienced trainer and delivers training in court procedures, credit control and dispute resolution and insolvency and bankruptcy. Robert also sits as a Deputy District Judge.

Tony is a Chartered Management Accountant whose experience includes cost, financial and management accounting in a variety of industries including manufacturing, service and merchant banking. Tony is an experienced trainer and consultant specialising in all aspects of finance and accounting.

Case Studies

Collections training programme success for Utilities sector.
(A CICM Collections Training programme developed specifically for the Utilities sector)

CICM’s expert trainers tailored the programme for United Utilities, which has been a successful start to their corporate membership journey with CICM. The trainers, who are experts in their field, deliver a highly interactive programme using a coaching system to give the opportunity to practice techniques and improve skills.

Consumer or Commercial | Close the skills gap

Consumer Collections

• Understand company’s debt collection philosophy and what makes a good collector.
• Understand what you can and can’t do and why.
• Know a collection strategy for different types of defaulters.
• Know how to handle a range of calls to maximise debt collection.

United Utilities plc

“All of us thoroughly enjoyed the CICM training. There were lots of call role play and listening to our own voices! We have all brought back to the business lots of new skills, knowledge and an even greater enthusiasm for collecting our debt.”
Kelly Walker, Collections Manager – Domestic Retail.

CICM In-company training can be arranged, covering all areas of credit. Our expert trainers can tailor programmes to focus on key areas for your team and sector. Delivery can be arranged at your offices at a convenient time for you.

Commercial Collections

• Telephone collection skills and standards to aim for.
• Challenging situations and handling queries.
• Persuasive and positive language – ‘can do’ attitude.
• Staying confident and assertive.
• Handling non-payment excuses, influencing and negotiating payment.

Deckers EMEA

“The course was well delivered and Pam was brilliant at involving every member of the group. I have picked up so many good tips from the course and I am already applying what I learned while chasing customers, thank you”.

“Thank you so much for the delivered training and helping the team build up a better knowledge about how to approach tasks and challenges being part of their job.”

“I thought the session was very interactive and made them think about credit in a more fun way, whilst also engaging them to think about the overall message as well. I particularly liked the snap card exercise.”

Further Case Studies:
British Gas Business
Dairy Crest
First Bilingual Course, Saudi Arabia

Testimonials

CICM Training can help build your team’s confidence and skills.

“The CICM Advanced Telephone Collections training we arranged for our teams in Prague was extremely relevant and well-tailored. The trainer ensured the content was suitable for our company, mix of experience, culture and customer base. The structure our trainer gave to the day ensured everyone remained engaged and enthusiastic. Many helpful tips were taken away to be put in action back at our desks!” Karen Tuffs, Local Senior I2C Credit Controller, EMEA Vision Care, Johnson & Johnson

Feedback

“Really enjoyed the training and look forward to using in my job role and seeing results.”

“Fantastic, really enjoyed the sessions. Developed knowledge and new ideas. Thank you.”

“Good balance between practical and theory. Negotiation topic was really useful in seeing where it will fit in with various teams and supporting agents.”

“Very enjoyable and engaging. Has made me consider my role and how I can improve communication and better consider the needs of others.”