Judgement and Decision Making
Judgement and Decision Making
Are you a little unsure of how to judge a situation before making the final decision? Or do you find yourself frequently referring your decisions to your line manager, just to be on the safe side? As you progress in your credit and collections work, you may find yourself faced with more complex decisions. If you are struggling with decision-making or are turning to others too often for confirmation before taking the action, then this workshop will be helpful to you.
What You'll Gain From This Course
Practical outcomes you can apply immediately in your role
Greater confidence about when and how to refer decisions to another person
A referral structure to combat the comfort referral habit
Mock examples to test your decision-making skills
More self-belief in your ability to analyse information
Who Is This Course For?
Any front-line team member, senior, floor walker, or referral point within a collections and/or credit control environment. It is particularly useful to those who make strategic or operational credit/collections related decisions.
What This Session Covers
- How to handle wrong decisions and poor referrals.
- How a referral structure helps combat “Comfort Referrals”
- Testing your decision-making skills.
- The beliefs model and how you can use it to your benefit.
- How F.E.A.R. and information can influence your judgement and decision making.
- Your own soft skills, judgement and decision-making ability.
Aligned to CICM Professional Standards
This training session maps to the following professional competencies
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