Advanced Enforcement

This regulated intermediate award develops the advanced knowledge, skills and behaviours of senior enforcement agents.

Syllabus Topics

1. Role and responsibilities (22%)

Powers of enforcement agents
Obligations of enforcement agents
Risks associated with enforcement

2. Taking Control of Goods (22%)

Impact of legal, regulatory and industry frameworks on enforcement
Prescribed forms for each stage of the Taking Control of Goods procedure
Key risks of non-compliance associated with form completion
Relative merits of four ways of Taking Control of Goods

3. Customer relationship management (14%)

Challenges of managing internal and external relationships
Positive outcomes for a range of stakeholders

4. Advanced Enforcement Work (21%)

Handling enforcement work including customers with complex requirements
Handling customers with disputes or complaints
Handling challenging customer behaviour

5. Reflective practice (21%)

Evaluation of skills and practice
Assessment of changes in approach and outcome
Action planning to improve performance