Advanced Enforcement

Syllabus Topics

1.    Role and responsibilities (22%)

• Powers of enforcement agents
• Obligations of enforcement agents
• Risks associated with enforcement

2.    Taking Control of Goods (22%)

• Impact of legal, regulatory and industry frameworks on enforcement
• Prescribed forms for each stage of the Taking Control of Goods procedure
• Key risks of non-compliance associated with form completion
• Relative merits of four ways of Taking Control of Goods 

3.    Customer relationship management (14%)

• Challenges of managing internal and external relationships
• Positive outcomes for a range of stakeholders

4.    Advanced Enforcement Work (21%)

• Handling enforcement work including customers with complex requirements
• Handling customers with disputes or complaints
• Handling challenging customer behaviour

5.    Reflective practice (21%)

• Evaluation of skills and practice
• Assessment of changes in approach and outcome
• Action planning to improve performance

Assessment

One written assignment which requires work-based evidence.

Date: January, March, June or October

See Assignments for more information on how to get your assignment.

Pass Marks

50% Level 3 pass

Learner Guidance

See the Moderator Feedback Reports below and the High Court Enforcement syllabus.

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