Advanced Enforcement

This regulated intermediate award develops the advanced knowledge, skills and behaviours of senior enforcement agents.

Syllabus Topics

1.    Role and responsibilities (22%)

  • Powers of enforcement agents
  • Obligations of enforcement agents
  • Risks associated with enforcement

2.    Taking Control of Goods (22%)

  • Impact of legal, regulatory and industry frameworks on enforcement
  • Prescribed forms for each stage of the Taking Control of Goods procedure
  • Key risks of non-compliance associated with form completion
  • Relative merits of four ways of Taking Control of Goods 

3.    Customer relationship management (14%)

  • Challenges of managing internal and external relationships
  • Positive outcomes for a range of stakeholders

4.    Advanced Enforcement Work (21%)

  • Handling enforcement work including customers with complex requirements
  • Handling customers with disputes or complaints
  • Handling challenging customer behaviour

5.    Reflective practice (21%)

  • Evaluation of skills and practice
  • Assessment of changes in approach and outcome
  • Action planning to improve performance