Dynamic Debt Collections

Want real-world answers to your debt collection challenges? Train with like-minded people, to find solutions. This highly participative training will help you work through your specific issues as a group. With the skill and experience of your trainer, you will develop responses and game plans that puts you back in control of your debt ledger.

Realistic case studies are used to help debt collectors and recovery agents transfer textbook skills into practical action. This highly engaging, active training session allows you to work collaboratively to assess each case, apply appropriate collections techniques, and practice your skills in a safe environment. By using a variety of credit and debt collection settings, you will learn how to find dynamic, workable solutions to the challenges facing today’s collections and recoveries professionals.

What will you gain?

A bumper-pack of tried and tested collection techniques
A safe environment in which to practice your skills
Peer review of approach and effectiveness
Greater confidence in collecting difficult debt
Improved cash collection and customer retention rates

Who is it for?

This training is suitable for those already in a debt collection or recoveries role, who want to advance their existing skillset or apply their skills to more difficult scenarios. Although not essential, this training works best for those who have already attended CICM’s “Best Practice Skills to Collections” and “Advanced Collections Skills” workshops.

What will it cover?

The real deal: the greatest challenges to collecting cash and how to overcome them.
The Insight: how to read the signs and approach each situation differently.
The application: Putting agreed techniques into practice using case study scenarios.
The assessment: peer review of approach and techniques for advanced outcomes.