Consumer Collections Study Text

Buy the study text used for the Consumer Collections Unit towards your CICM Qualification.

This study guide has been written for learners studying for the Chartered Institute  of Credit Management’s qualifications.

It is also helpful to anyone working in, or considering work within, the consumer debt collection sector.

The study guide will help you to gain the knowledge necessary to be an effective collector of consumer payment when the terms of payment have been breached.

The practical nature of this guide will encourage you to consider the collection process in your own organisation and based on your personal experience.