Community Voice: A Lifetime in Credit
In this comprehensive interview, we delve into the fascinating career of Glenn Bullivant FCICM, a seasoned credit professional with decades of experience, celebrating his 50th year of membership. Glenn shares his journey, insights, and advice for aspiring credit managers.
Early Career and Passion for Credit
Glenn's career began in the 1960s at Woolworths, where he discovered his passion for credit management. He joined the West Riding Trade Protection Association, gaining valuable experience in credit reporting, debt collection, and customer interaction. Reflecting on this early period, Glenn notes, “I discovered my passion for credit management while working at Woolworths. The intricacies of credit, the balance between risk and reward, fascinated me.” This foundational experience set the stage for a lifetime dedicated to the field.
A Lifetime of Learning
Throughout his career, Glenn has worked in various industries, from mining machinery to printing plates, providing him with a diverse range of experiences. He highlights the importance of continuous learning and adapting to industry changes, stating, “The credit management landscape has evolved significantly over the years. It's essential to stay updated on industry trends and adapt to new challenges.” This mindset of lifelong learning is crucial for anyone looking to thrive in credit management.
The Value of Apprenticeships
Glenn strongly advocates for apprenticeships as a practical way to gain skills and knowledge. He criticises the overemphasis on university degrees and highlights the benefits of hands-on experience. “Apprenticeships offer a valuable opportunity to learn from experienced professionals and gain practical skills. I believe they are a great alternative to traditional university education,” he asserts. This perspective encourages aspiring credit managers to seek out real-world experience.
The Credit Manager's Role
In Glenn’s view, credit managers play a crucial role in safeguarding a company’s financial health. He likens credit management to the heart of a business, emphasising its importance for cash flow and overall success. “Credit managers are the unsung heroes of a business. They ensure that the blood flows through the veins of the organisation, keeping it healthy and functioning,” he explains. This metaphor underscores the vital contributions of credit managers to an organisation’s sustainability.
The Importance of People Skills
Beyond technical skills, Glenn highlights the importance of interpersonal skills in credit management. Effective communication, listening, and relationship-building are essential for success. He notes, “Credit management is not just about numbers and data. It's about people. Building strong relationships with clients and colleagues is crucial for success.” This insight emphasises that soft skills can be just as important as technical knowledge in this field.
The Future of Credit Management
Discussing the challenges and opportunities facing the credit profession, Glenn acknowledges the impact of technology while stressing the need for adaptability. He insists that “Technology has transformed the credit management landscape, but it cannot replace the human element. Credit managers must continue to develop their interpersonal skills and adapt to new technologies.” This balance between leveraging technology and maintaining human connections is critical for future success.
The Power of Networking
Glenn recounts a pivotal moment in his career when his membership in the Chartered Institute of Credit Management (CICM) proved invaluable. He emphasises the importance of building relationships and seeking support within the credit community: “Joining the CICM has been one of the best decisions of my career. It has provided me with a valuable network of professionals and opportunities for growth.” This experience highlights how networking can enhance professional development.
The Changing Face of Credit Management
Glenn also discusses the significant impact of technology on the credit profession. While automation has streamlined many tasks, he stresses the continued importance of human judgment and interpersonal skills. “Technology can automate many tasks, but it cannot replace the human element. Credit managers must be able to analyse data, make informed decisions, and build relationships,” he points out. This balance will define the future of the industry.
The Enduring Value of Human Connection
Despite technological advancements, Glenn underlines the significance of face-to-face interactions and building relationships with customers and colleagues. He notes, “In the age of technology, it's more important than ever to maintain human connections. Building relationships with clients and colleagues is essential for success in credit management.” This reminder serves as a guiding principle for credit managers navigating a tech-driven landscape.
Advice for Aspiring Credit Managers
Finally, Glenn encourages aspiring credit managers to join the CICM and leverage the vast network of professionals available. He underscores the value of continuous learning, networking, and relationship-building: “Joining the CICM is a great way to connect with other credit professionals, learn from experienced mentors, and advance your career.” This advice encapsulates the essence of a successful career in credit management—commitment to growth and collaboration.
In summary, Glenn Bullivant’s insights provide a rich perspective on the evolution of credit management and the essential skills needed to succeed in this dynamic field.