Motor Finance Redress Survey

A free Motor Finance Redress Readiness Scorecard from our corporate partner Towerhall Solutions, designed to give compliance, risk, and operational teams a quick but meaningful check on how ready their redress programme really is in line with FCA expectations.

In just a few minutes, it helps highlight where things are strong and where there may be gaps that could cause delays, scrutiny, or issues further down the line. It’s particularly focused on the practical challenges firms face when delivering large-scale redress programmes under pressure.

The assessment looks at four key areas: Data Integrity & Governance, Scope Population, Tracing & Contact Strategy, and Redress Determination & Payment. Rather than being theoretical, it’s designed to surface real-world risks – including where audit trails may not be strong enough or where “reasonable effort” might not stand up to regulatory review.

Once completed, users get an instant, easy-to-understand breakdown of their results, along with practical suggestions they can take back to their teams straight away. Many firms find it highlights issues they hadn’t fully considered, especially around older data, customer tracing, and consistency of approach.

Towerhall Solutions work with regulated firms on high-risk tracing and compliance-led contact strategies under PS25/18, and this scorecard is often the first step in helping organisations sense-check their approach and reduce avoidable regulatory risk.