The Consumer Duty comes into force on 31 July for new and existing products and services that are open for sale or renewal. Read more about how firms should be preparing.
The Duty is a significant shift in our expectations, and we’ve been pleased to see many firms working hard to meet these new, higher standards. Our recent firm survey found that the majority of firms in the sectors covered believe they are on course to fully implement the Duty on time. However some have more to do to meet the deadline.
