Smart Recovery – Managing Student Debt with Integrity in Higher Education

As UK student loan debt exceeds £206 billion and over half of graduates are predicted not to fully repay, the pressure on higher education institutions to balance ethical recovery with financial sustainability has never been greater.

In this powerful CICM Corporate Partner podcast, Luke Sculthorp Head of Strategic Relationships is joined by Sam Cable, Sales Director at STA International, to explore the evolving challenges of student debt and what universities can do to respond.

Key themes explored include:

• The reality behind rising student debt levels and the cost-of-living impact
• STA International’s ethical, student-first approach to university collections
• Reputational risks and the need for empathetic enforcement
• The growing role of CICMQ accreditation and professional development in HE finance teams
• How automation, AI, and data are shaping the future of collections in education

Whether you're a university credit leader, a finance professional, or a service provider supporting the sector, this episode offers valuable insight into how to manage student debt without compromising dignity, trust, or compliance.

Tune in now to hear how STA and CICM are working together to define best practice in a complex and changing landscape.