Founder member of FECMA

Advancing the credit profession


CreditWho Directory

The CICM’s directory of service providers for the credit industry.




107 Cheapside
London EC2V 6DN

T: +44 (0)7834 260029

Hays Credit Management is a national specialist division dedicated exclusively to the recruitment of credit management and receivables professionals, at all levels, in the public and private sectors. As the CICM’s only premium corporate partner, we are best placed to help all clients and candidates recruitment needs as well providing guidance on CV writing, career advice, salary bench-marking, marketing of vacancies, advertising and campaign led recruitment, competency based interviewing, career and recruitment trends.





American Express
76 Buckingham Palace Road,

T: +44 (0)1273 696933

American Express® is a globally recognised provider of business payment solutions, providing flexible capabilities to help companies drive growth. These solutions support buyers and suppliers across the supply chain with working capital and cashflow, allowing organisations to:

  • Ensure compliance with Payment Transparency Regulations
  • Extend accounts payable with unsecured borrowing
  • Improved cashflow from more flexible payment periods
  • Benefit from bank-independent borrowing

By creating an additional lever to help support supplier/client relationships American Express is proud to be an innovator in the business payments space.








Yvette Gray

Country Director I UK & Ireland
Atradius Collections
3 Harbour Drive, Capital Waterside, Cardiff, CF10 4WZ
T: +44 (0)29 20824397
M: +44 (0)7767 865821


Atradius Collections Ltd is an established specialist in business to business collections. As the collections division of the Atradius Crédito y Caución, we have a strong position sharing history, knowledge and reputation.

Annually handling more than 110,000 cases and recovering over a billion EUROs in collections at any one time, we deliver when it comes to collecting outstanding debts. With over 90 years’ experience, we have an in-depth understanding of the importance of maintaining customer relationships while efficiently and effectively collecting monies owned.

The individual nature of our clients’ customer relationships is reflected in the customer focus we provide, structuring our service to meet your specific needs. We work closely with clients to provide them with a collection strategy that echoes their business character, trading patterns and budget.

For further information contact: Oliver Collis, Business Development Manager (


115 Chatham Street,


T: +44 (0)870 081 8250

Bottomline Technologies (NASDAQ: EPAY) helps businesses pay and get paid. Businesses and banks rely on Bottomline for domestic and international payments, effective cash management tools, automated workflows for payment processing and bill review and state of the art fraud detection, behavioural analytics and regulatory compliance. Businesses around the world depend on Bottomline solutions to help them pay and get paid, including some of the world’s largest systemic banks, private and publicly traded companies and Insurers. Every day, we help our customers by making complex business payments simple, secure and seamless.



C2FO Ltd
105 Victoria Street,

T: +44 07799 692193

C2FO turns receivables into cash flow and payables into income, uniquely connecting buyers and suppliers to allow discounts in exchange for early payment of approved invoices.
Suppliers access additional liquidity sources by accelerating payments from buyers, when they want in just two clicks at a rate that works for them.
Buyers, often corporates with global supply chains, benefit from the C2FO solution by improving gross margin while strengthening the financial health of supply chains through ethical business practices.




Cedar Rose

3, Georgiou Katsonotou Street,
3036, Limassol, Cyprus

T: +357 25346630


Cedar Rose has been globally recognised as the expert for credit reports, due diligence and data for the Middle East and North African countries since 1997. We now cover over 170 countries with the same high quality, expert analysis and attention to detail we are well-known and trusted for.
Making best use of artificial intelligence and technology, Cedar Rose has won several awards including Credit Excellence & European Business Awards. Our website is a one-stop-shop for your business intelligence solutions. We are the ultimate source; with competitive prices and friendly customer service – whether you need one or one thousand reports.





Sanders Consulting Associates Ltd
T: +44 (0)1525 720226

Chris Sanders Consulting (Sanders Consulting Associates Ltd) has three area of activity providing credit management leadership and performance improvement, international working capital improvement consulting assignments and managing the CICMQ Best Practice Accreditation programme on behalf of the CICM. Plans for 2019 include international client assignments in India, China, USA, Middle East and the ongoing development of the CICMQ Programme. This will include three exclusive CICMQ Best Practice Events in March, June and September hosted by blue chip CICMQ accredited organisations.


CoCredo Limited
Missenden Abbey,

Great Missenden,
HP16 0BD

T: +44 (0)1494 790600

We provide business information on over 256 million companies across 221 countries. Our information is updated over 500,000 times per day and we have some excellent tracking mechanisms which provide proactive daily monitoring of changes in the global information on record. We can offer a wealth of additional services including XML Integration, D.N.A portfolio management, CoData marketing information, Companies House documents, Consumer and Director Searches. We pride ourselves in delivering award winning customer service, offering you unrivalled support and analysis to protect your business.

Company Watch
Centurion House,
37 Jewry Street,

T: +44 (0)20 7043 3300

The Company Watch platform provides risk analysis and data modelling tools to organisations around the world who rely on our ability to accurately predict their exposure to financial risk. Our H-Score® predicted 92% of quoted company insolvencies and our TextScore® accuracy rate was 93%.

Our scores are trusted by credit professionals within banks, corporates, investment houses and public sector bodies because, unlike other Credit Reference Agencies, we are transparent and flexible in our approach.
Company Watch #HindsightInAdvance



Controlaccount Plc
Compass House,
Hanbury Road,
Worcestershire B60 4FD
T: 01527 549 522

Controlaccount Plc provides an efficient, effective and ethical commercial debt recovery service focused on improving business cash flow whilst preserving customer relationships and established reputations. Working with leading brand names in the UK and internationally, we deliver a bespoke service to our clients. We offer a no collect, no fee service without any contractual ties in. Where applicable, we can utilise the Late Payment of Commercial Debts Act (2013) to help you redress the cost of collection. Our clients also benefit from our in-house international trace and legal counsel departments and have complete transparency and up to the minute information on any accounts placed with us for recovery through our online debt management system, ClientWeb.

Court Enforcement Services
Wayne Whitford – Director

T: +44 (0)1992 663 399
M: +44 (0)7834 748 183

High Court Enforcement that will Empower You!
We help law firms and in-house debt recovery and legal teams to enforce CCJs by transferring them up to the High Court. With our fast, fair and personable approach to service, we work harder to bring you the sector’s best results without risking client reputation.

  • Free Transfer Up process of CCJ’s to High Court
  • Market-leading recovery rates
  • Over 100,000 writs, recovering >£187 million since 2014
  • Real-time access to cases via our Award-Winning App
  • Our highly trained and certificated agents cover every postcode in England & Wales.




Credica Ltd
Building 168,
Maxell Avenue,
OX11 0QT

T: +44 (0)1235 8565400

Building on our mature and hugely successful product and world class support service, we are re-imagining our risk awareness module in 2019 to allow for hugely flexible automated worklists and advanced visibility of areas of risk. Alongside full integration with all Credit scoring agencies (e.g. Creditsafe), this makes Credica a single port-of-call for analysis and automation. Impressive results and ROI are inevitable for our customers, who also have an active input into our product development and evolution.





Data Interconnect Ltd
Units 6-9 Radcot Estate
Park Road

T: +44 (0)1367 245777
F: +44 (0)1367 240011

Data Interconnect provides Intelligent Invoice to Cash Automation. Corrivo Billing, Collection and Dispute modules seamlessly integrate for a rich, end-to-end A/R user experience. Branded customer portals, real-time dashboards, advanced reporting, available in 15 languages as standard; are some of the reason why global brands choose Data Interconnect.



Dun & Bradstreet
Marlow International, Parkway,
T: +44 (0800) 001-234

Dun & Bradstreet Finance Solutions enable modern finance leaders and credit professionals to improve business performance through more effective risk management, identification of growth opportunities, and better integration of data and insights across the business. Powered by our Data Cloud, our solutions provide access to the world’s most comprehensive commercial data and insights – supplying a continually updated view of business relationships that helps finance and credit teams stay ahead of market shifts and customer changes. Learn more here:




Sam Townsend
Head of Marketing – Northern Europe
T: +44 (0)1332 548176
M: +44 (0)791 2772 302


Esker’s Accounts Receivable (AR) solution removes the all-too-common obstacles preventing today’s businesses from collecting receivables in a timely manner. From invoice delivery to cash application, Esker automates each step. Esker’s automated AR system powered by TermSync helps companies modernise without replacing their core billing and collections processes. By simply automating what should be automated, customers get the post-sale experience they deserve and your team gets the tools they need.


Forums International Ltd
T: +44 (0) 1246 555055

We are very proud to be a CICM Corporate Partner

Forums designed and delivered for Credit professionals worldwide

Forums International Ltd have been running Credit and Industry Forums since 1991. We cover a range of industry sectors and International trading, attendance is for Credit Professionals of all levels.

Our forums are different. They are learning experiences where the agenda items are dictated by the members. They are NOT lecture based but interactive workshop/discussion based. The sessions are on a 50:50 basis. 50% is led by a subject matter expert the other 50% is where the attendees can share their experiences.

Our forums provide opportunities for credit and finance professionals to meet and discuss key trading issues in their industry sectors. Also, to share experiences and challenges and most importantly, discuss innovation and how they have secured success.

Attending for the first time is free for you to gauge the benefits and meet the members and we only have pre-approved Partners, so you will never intentionally be sold to.

In summary: We understand that in a world where everybody is “time poor” taking time out of the office can be seen as a luxury. However, you need to be informed. Our forums are not just meetings but communities. They provide a vehicle for you to learn new skills, address business challenges, develop new and best practices and network and share experiences with your peers.

For more information:
T: +44 (0) 1246 555055


Gravity London

Floor 6/7,
Gravity London,
69 Wilson St,
EC21 2BB.

T: +44 (0)207 330 8888

Gravity is an award winning full service PR and advertising business that is regularly benchmarked as being one of the best in its field.  It has a particular expertise in the credit sector, building long-term relationships with some of the industry’s best-known brands working on often challenging briefs.  As the partner agency for the Credit Services Association (CSA) for the past 13 years, and the Institute of Credit Management since 2006, it understands the key issues affecting the credit industry and what works and what doesn’t in supporting its clients in the media and beyond.




Graydon UK
66 College Road,
2nd Floor,
Hygeia Building,

T: +44 (0)208 515 1400

With more than 130 years of experience, Graydon is a leading provider of business information, analytics, insights and solutions. Graydon helps its customers to make fast, accurate decisions, enabling them to minimise risk and identify fraud as well as optimise opportunities with their commercial relationships. To do so, Graydon uses more than 130 international databases and the information of more than 90 million companies. Graydon has offices in London, Cardiff, Amsterdam and Antwerp. Since 2016, Graydon has been part of Atradius, one of the world’s largest credit insurance companies.



HighRadius UK,
1 St Katharine’s Way,
St Katharine’s & Wapping,

T: +44 (0)7399 406889


HighRadius is the leading provider of Integrated Receivables solutions for automating receivables and payment functions such as credit, collections, cash allocation, deductions and eBilling. The Integrated Receivables suite is delivered as a software-as-a-service (SaaS). HighRadius also offers SAP-certified Accelerators for SAP S/4HANA Finance Receivables Management, enabling large enterprises to maximize the value of their SAP investments. HighRadius Integrated Receivables solutions have a proven track record of reducing days sales outstanding (DSO), bad-debt and increasing operation efficiency, enabling companies to achieve an ROI in less than a year.
For more information please visit




identeco – Business Support Toolkit
Compass House,
Waterside, Hanbury Road,
Worcestershire B60 4FD
T: 01527 549 531


Identeco’s Business Support Toolkit  is an online portal connecting its subscribers to a range of business services that help them to engage with new prospects, understand their customers and mitigate risk. Annual subscription is £79.95 per year for unlimited access. Providing company information and financial reports, director and shareholder structures as well as a unique financial health rating, balance sheets, ratio analysis, and any detrimental data that might be associated with a company. Other services also included in the subscription include a business names database, acquisition targets, a data audit service as well as unlimited, bespoke marketing and telesales listings for any sector.

Capitol House
Russell Street

T: +44 (0)113 399 3482

Keebles debt recovery team was named “Legal Team of the Year” at the 2019 CICM British Credit Awards.

According to our clients “Keebles stand head and shoulders above others in the industry. A team that understands their client’s business and know exactly how to speedily maximise recovery.

Professional, can do attitude runs through the team which is not seen in many other practices.”We offer a service with no hidden costs, giving you certainty and peace of mind.

  • ‘No recovery, no fee’ for pre-legal work.
  • Fixed fees for issuing court proceedings and pursuing claims to judgment and enforcement.
  • Success rate in excess of 80%.
  • 24 hour turnaround on instructions.
  • Real-time online access to your cases to review progress




T: +44 (0)1302 513000

Key IVR are proud to have joined the Chartered Institute of Credit Management’s Corporate partnership scheme. The CICM is a recognised and trusted professional entity within credit management and a perfect partner for Key IVR. We are delighted to be providing our services to the CICM to assist with their membership collection activities.

Key IVR provides a suite of products to assist companies across the globe with credit management. Our service is based around giving the end-user the means to make a payment when and how they choose. Using automated collection methods, such as a secure telephone payment line (IVR), web and SMS allows companies to free up valuable staff time away from typical debt collection.

As well as inbound payment services, Key IVR provides a state-of-the-art outbound platform delivering automated messages by voice and SMS. In a credit management environment, these services are used to cost-effectively contact debtors and connect them back into a contact centre or automated payment line.

For more information, visit


Bramley House,
The Guildway,
Old Portsmouth Road,
Surrey, GU3 1LR.

T: +44 (0)1483 347001

With more than 25yrs experience in UK & international business debt collection and recovery, Lovetts Solicitors collects £40m+ every year on behalf of our clients. Services include:

  • Letters Before Action (LBA) from £1.50 + VAT (successful in 86% of cases)
  • Advice and dispute resolution
  • Legal proceedings and enforcement
  • 24/7 access to your cases via our in-house software solution, CaseManager

Don’t just take our word for it, here’s some recent customer feedback: “All our service expectations have been exceeded. The online system is particularly useful and extremely easy to use. Lovetts has a recognisable brand that generates successful results.”

Bethan Evans
Partner and Head of Menzies Creditor Services
T: +44 (0)2920 495444


Operating across seven UK offices, Menzies LLP is an accountancy firm delivering traditional services combined with strategic commercial thinking. Our services include: advisory, audit, corporate and personal tax, corporate finance, forensic accounting, outsourcing, wealth management and business recovery – the latter of which includes our specialist offering developed specifically for creditors.  For more information on this, or to see how the Menzies Creditor Services team can assist you, please visit: 




Ruurd Bakker

Onguard is specialist in credit management software and market leader in innovative solutions for order to cash. Our integrated platform ensures an optimal connection of all processes in the order to cash chain and allows sharing of critical data.

Intelligent tools that can seamlessly be interconnected and offer overview and control of the payment process, as well as contribute to a sustainable customer relationship.

In more than 50 countries the Onguard platform is successfully used for successful credit management.


Portfolio Credit Control
1 Finsbury Square

T: +44 (0)207 650 3199



Portfolio Credit Control, solely specialises in the recruitment of permanent, temporary and contract Credit Control, Accounts Receivable and Collections staff. Part of an award winning recruiter we speak to and meet credit controllers all day everyday understanding their skills and backgrounds to provide you with tried and tested credit control professionals. We have achieved enormous growth because we offer a uniquely specialist approach to our clients, with a commitment to service delivery that exceeds your expectations every single time.
Premium Collections Ltd
Office 3
Caidan House Business Centre
Canal Road
WA14 1TDPaul Daine FCICM MIod
Managing Director

T: +44 (0)161 962 4695

F: 0333 121 3843
Premium Collections Limited has the credit management solution to suit you. Operating on a national and international basis we can tailor a package of products and services to meet your requirements.  Staffed by dedicated professionals with over 60 years combined experience of handling virtually every type of debt issue, the company was formed in November 2002 and is owned by our Managing Director, Paul Daine FCICM.  Paul’s particular areas of expertise are the motor finance, insurance and international debt collection sectors.  Services include B2B collections, B2C collections, international collections, absconder tracing, asset repossessions, status reporting and litigation support.



Redwood Collections Ltd,
Airport House,
Purley Way,
T: 0208 288 3555

Redwood Collections offers a complete portfolio of debt collection services ranging from sensitive client-debtor mediation through to legal and insolvency action.

Incorporated in 2009, we are pleased to represent in excess of 11,000 clients. Whatever your debt collection needs, we have the expertise and resources to deliver a fast, efficient and cost-effective solution.


48 Warwick Street,
Tel: 020 8050 3015

Satago helps business owners and their accountants avoid credit risks, manage debtors and access finance when they need it – all in one platform. Satago integrates with 300+ cloud accounting apps with just a few clicks, helping businesses:

  • Understand their customers – with RISK INSIGHTS
  • Get paid on time – with automated CREDIT CONTROL
  • Access funding – with flexible SINGLE INVOICE FINANCE

Satago is proud to support small businesses and their accountants in managing all areas of their cashflow. Visit to start your free trial today.





Serrala UK Ltd
125 Wharfdale Road
Winnersh Triangle
Berkshire RG41 5RB

Richard Hammons ACIB
Senior Account Executive
M +44 7788 564722
T +44 118 207 0450

Serrala optimizes the Universe of Payments for organisations seeking efficient cash visibility and secure financial processes. As an SAP Partner, Serrala supports over 3,500 companies worldwide. With more than 30 years of experience and thousands of successful customer projects, including solutions for the entire order-to-cash process, Serrala provides credit managers and receivables professionals with the solutions they need to successfully protect their business against credit risk exposure and bad debt loss.



Shoosmiths’ highly experienced team will work closely with credit teams to recover commercial debts as quickly and cost effectively as possible. We have an in depth knowledge of all areas of debt recovery, including:

  • Pre-litigation services to effect early recovery and keep costs down
  • Litigation service
  • Post-litigation services including enforcement
  • Insolvency

As a client of Shoosmiths, you will find us quick to relate to your goals, and adept at advising you on the most effective way of achieving them.


Harman House,
Station Road,
LS20 8BX
T: +44 (0)113 238 7660


KYC, AML and CDD all rely on a combination of deep data with broad coverage, highly automated flexible technology with an innovative and intuitive customer interface.  Key features include automatic Worldwide Sanction & PEP checking, Daily Monitoring, Automated Enhanced Due Diligence and pro-active customer management.  Choose SmartSearch as your benchmark.





Tinubu Square UK,
Holland House,
4 Bury Street,
London EC3A 5AW

T:  +44 (0)207 469 2577

Tinubu Square offers companies across the world the appropriate SaaS platform solutions and services to significantly reduce their exposure to risk, and their financial, operational and technical costs. Easy to implement, our solutions provide an accurate picture of a customers’ financial health through the entire order-to-cash cycle, improve cash flow, and facilitate control of risk across the organization whether group-wide or locally. Founded in 2000, Tinubu Square is an award winning expert in the trade credit insurance industry, with offices in Paris, London, New York, Montréal and Singapore. Some of the largest multinational corporations, credit insurers and receivables financing organizations depend on Tinubu to provide them with the means to drive greater trade credit risk efficiency.

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