Founder member of FECMA

Advancing the credit profession

CreditWho Directory

The CICM’s directory of service providers for the credit industry.

107 Cheapside
London EC2V 6DN

T: +44 (0)7834 260029

Hays Credit Management is a national specialist division dedicated exclusively to the recruitment of credit management and receivables professionals, at all levels, in the public and private sectors. As the CICM’s only premium corporate partner, we are best placed to help all clients and candidates recruitment needs as well providing guidance on CV writing, career advice, salary bench-marking, marketing of vacancies, advertising and campaign led recruitment, competency based interviewing, career and recruitment trends.

American Express
76 Buckingham Palace Road,

T: +44 (0)1273 696933

American Express® is a globally recognised provider of business payment solutions, providing flexible capabilities to help companies drive growth. These solutions support buyers and suppliers across the supply chain with working capital and cashflow, allowing organisations to:

  • Ensure compliance with Payment Transparency Regulations
  • Extend accounts payable with unsecured borrowing
  • Improved cashflow from more flexible payment periods
  • Benefit from bank-independent borrowing

By creating an additional lever to help support supplier/client relationships American Express is proud to be an innovator in the business payments space.

Yvette Gray
Country Director I UK & Ireland
Atradius Collections
3 Harbour Drive, Capital Waterside, Cardiff, CF10 4WZ
T: +44 (0)29 20824397
M: +44 (0)7767 865821

Atradius Collections Ltd is an established specialist in business to business collections. As the collections division of the Atradius Crédito y Caución, we have a strong position sharing history, knowledge and reputation.

Annually handling more than 110,000 cases and recovering over a billion EUROs in collections at any one time, we deliver when it comes to collecting outstanding debts. With over 90 years’ experience, we have an in-depth understanding of the importance of maintaining customer relationships while efficiently and effectively collecting monies owned.

The individual nature of our clients’ customer relationships is reflected in the customer focus we provide, structuring our service to meet your specific needs. We work closely with clients to provide them with a collection strategy that echoes their business character, trading patterns and budget.

For further information contact: Oliver Collis, Business Development Manager (

Blaser Mills Law
High Wycombe, Amersham, marlow, Silverstone, Rickmansworth, London
Nina Tour
Edward Bible
Jackie Ray

 Blaser Mills Law’s commercial recoveries team is internationally recognised, regularly advising larg corporations, multinationals and SME’s on pre-legal collections, debt recovery, commercial litigation, dispute resolution and insolvency. Our legal services are both cost-effective and highly efficient; Our lawyers are also CICM qualified and ranked in the industry leading law firm rankings publicationism Legal 500 and Chambers UK.

115 Chatham Street,

T: +44 (0)870 081 8250

Bottomline Technologies (NASDAQ: EPAY) helps businesses pay and get paid. Businesses and banks rely on Bottomline for domestic and international payments, effective cash management tools, automated workflows for payment processing and bill review and state of the art fraud detection, behavioural analytics and regulatory compliance. Businesses around the world depend on Bottomline solutions to help them pay and get paid, including some of the world’s largest systemic banks, private and publicly traded companies and Insurers. Every day, we help our customers by making complex business payments simple, secure and seamless.

Chris Sanders Consulting 
T: +44 (0) 7747 761641

Chris Sanders Consulting – we are a different sort of consulting firm, made up of a network of independent experienced operational credit & collections management and invoicing professionals, with specialisms in cross industry best practice advisory, assessment, interim management,  leadership, workshops and training to help your team and organisation reach their full potential in credit and collections management. For more information please contact enquiries@chrissandersconsulting.



CoCredo Limited
Missenden Abbey,
Great Missenden,
HP16 0BD

T: +44 (0)1494 790600


For over 20 years, CoCredo, as one of the UK’s leading Credit Report companies, has protected thousands of customers from bad debt.

Our data is compiled and constantly updated from a variety of prominent UK and international suppliers, encompassing 230 countries, so that our clients can access the latest available information in an easy-to-read report.  We offer tailored products and service solutions, from market-leading dual reports and integrated XML systems to monitoring and delivering flexible ‘data on the go’ package options that reduce costs and boost cash flow. Our clients feel valued that we are a part of their customer journey and have consistently been finalists and winners of numerous Small Business and Credit Awards since 2014.

We provide award-winning customer service which is reflected in our client retention rate of 99%.




Company Watch
Centurion House,
37 Jewry Street,

T: +44 (0)20 7043 3300

The Company Watch platform provides risk analysis and data modelling tools to organisations around the world who rely on our ability to accurately predict their exposure to financial risk. Our H-Score® predicted 92% of quoted company insolvencies and our TextScore® accuracy rate was 93%.

Our scores are trusted by credit professionals within banks, corporates, investment houses and public sector bodies because, unlike other Credit Reference Agencies, we are transparent and flexible in our approach.
Company Watch #HindsightInAdvance

Controlaccount Plc
Compass House,
Hanbury Road,
Worcestershire B60 4FD
T: 01527 549 522

Controlaccount Plc provides an efficient, effective and ethical commercial debt recovery service focused on improving business cash flow whilst preserving customer relationships and established reputations. Working with leading brand names in the UK and internationally, we deliver a bespoke service to our clients. We offer a no collect, no fee service without any contractual ties in. Where applicable, we can utilise the Late Payment of Commercial Debts Act (2013) to help you redress the cost of collection. Our clients also benefit from our in-house international trace and legal counsel departments and have complete transparency and up to the minute information on any accounts placed with us for recovery through our online debt management system, ClientW

Court Enforcement Services

Adele Whitehurst

Client Relationship Manager

T:  +44 (0)1992 367 092 M: +44 (0)7525 119 711



High Court Enforcement that will Empower You!
We help law firms and in-house debt recovery and legal teams to enforce CCJs by transferring them up to the High Court. With our fast, fair and personable approach to service, we work harder to bring you the sector’s best results without risking client reputation.

  • Free Transfer Up process of CCJ’s to High Court
  • Market-leading recovery rates
  • Over 100,000 writs, recovering >£187 million since 2014
  • Real-time access to cases via our Award-Winning App
  • Our highly trained and certificated agents cover every postcode in England & Wales.


Credica Ltd
Building 168,
Maxell Avenue,
OX11 0QT

T: +44 (0)1235 8565400

Building on our mature and hugely successful product and world class support service, we are re-imagining our risk awareness module in 2019 to allow for hugely flexible automated worklists and advanced visibility of areas of risk. Alongside full integration with all Credit scoring agencies (e.g. Creditsafe), this makes Credica a single port-of-call for analysis and automation. Impressive results and ROI are inevitable for our customers, who also have an active input into our product development and evolution.

Data Interconnect Ltd
Units 6-9 Radcot Estate
Park Road

T: +44 (0)1367 245777
F: +44 (0)1367 240011

We are dedicated to helping finance teams take the cost, complexity and compliance issues out of Accounts Receivable processes. Corrivo is our reliable, easy-to-use SaaS platform for the continuous improvement of AR metrics and KPIs in a user-friendly interface. Credit Controllers can manage more accounts with better results and customers can self-serve on mobile-responsive portals where they can query, pay, download and view invoices and related documentation e.g. Proofs of Delivery Corrivo is the only AR platform with integrated invoice finance options for both buyer and supplier that flexes credit terms without degrading DSO. Call for a demo.

Sam Townsend
Head of Marketing – Northern Europe
T: +44 (0)1332 548176
M: +44 (0)791 2772 302

Esker’s Accounts Receivable (AR) solution removes the all-too-common obstacles preventing today’s businesses from collecting receivables in a timely manner. From invoice delivery to cash application, Esker automates each step. Esker’s automated AR system powered by TermSync helps companies modernise without replacing their core billing and collections processes. By simply automating what should be automated, customers get the post-sale experience they deserve and your team gets the tools they need.

The award-winning FIS GETPAID solution is a fully integrated, web-based order-to cash (O2C) solution that helps companies improve operational efficiencies, lower DSO, and increase cash flow. GETPAID provides process automation, artificial intelligence, and workflow across the O2C cycle, with detailed analysis and reporting for accurate cash forecasting. FIS is a global leader in financial services technology that empowers the financial world.

For more information visit or email

Forums International Ltd
T: +44 (0) 1246 555055


We are very proud to be a CICM Corporate Partner

Forums designed and delivered for Credit professionals worldwide

Forums International Ltd have been running Credit and Industry Forums since 1991. We cover a range of industry sectors and International trading, attendance is for Credit Professionals of all levels.

We understand that in a world where everybody is “time poor” taking time out of the office can be seen as a luxury. However, you need to be informed. Our forums are not just meetings but communities. They provide a vehicle for you to learn new skills, address business challenges, develop new and best practices and network and share experiences with your peers.

For more information:
T: +44 (0) 1246 555055

Gravity London
Floor 6/7,
Gravity London,
69 Wilson St,
EC21 2BB.

T: +44 (0)207 330 8888

Gravity is an award winning full service PR and advertising business that is regularly benchmarked as being one of the best in its field.  It has a particular expertise in the credit sector, building long-term relationships with some of the industry’s best-known brands working on often challenging briefs.  As the partner agency for the Credit Services Association (CSA) for the past 13 years, and the Institute of Credit Management since 2006, it understands the key issues affecting the credit industry and what works and what doesn’t in supporting its clients in the media and beyond.

Global Credit Recoveries

GCR 20-22 Wenlock Road, 

London N1 7GU

Charles Mayhew FCICM or Joshua Mayhew ACICM

T: +44 (0) 203 368 8630



Shortlisted as DCA of the Year, by the CICM, for the British Credit Awards, Global Credit Recoveries Ltd are specialists in Arbitration and Debt Collection globally. 

We specialise in the UK, Europe, The Middle East and the U.S.A, working as an extension of many CICM members companies for over 28 years.

Speak with us today in our London or Dubai offices, to see how we can assist you.

We have the ability, and network, to have someone visiting your debtors offices, throughout EMEA, within 72 hours.

Recovering funds globally, on a No-Recovery, No-Fee basis.

With more than 130 years of experience, Graydon is a leading provider of business information, analytics, insights and solutions. Graydon helps its customers to make fast, accurate decisions, enabling them to minimise risk and identify fraud as well as optimise opportunities with their commercial relationships. To do so, Graydon uses more than 130 international databases and the information of more than 90 million companies. Graydon has offices in London, Cardiff, Amsterdam and Antwerp. Since 2016, Graydon has been part of Atradius, one of the world’s largest credit insurance companies.

T: +44 3333 409000

Guildways is a UK & International debt collection specialist with over 25 years experience. Guildways prides itself on operating to the highest ethical standards and professional service levels. We are experienced in collecting B2B and B2C debts. Our service includes:
• A complete No collection, No Fee commission based service
• 10% plus VAT commission for UK debts
• Commission from 22% plus VAT for International debts
• 24/7 online access to your cases through our Casemanager portal
• Direct online account-to-account payments, to speed up collections and minimise costsIf you are unable to locate your customer, we also offer a no trace, no fee, trace and collect service.
For more information, visit:

High Court Enforcement Group

High Court Enforcement Group Limited
Client Services
Helix, 1st Floor
Edmund Street
L3 9NY

For more information please visit

We are the largest independent High Court enforcement company, with more authorised officers than anyone else. We are privately owned, which allows us to manage our business in a way that puts our clients first.

Clients trust us to deliver and service is paramount. We cover all aspects of enforcement –writs of control, possessions, process serving and landlord issues – and are committed to meeting and exceeding clients’ expectations.

HighRadius UK,
1 St Katharine’s Way,
St Katharine’s & Wapping,

T: +44 (0)7399 406889

HighRadius is the leading provider of Integrated Receivables solutions for automating receivables and payment functions such as credit, collections, cash allocation, deductions and eBilling. The Integrated Receivables suite is delivered as a software-as-a-service (SaaS). HighRadius also offers SAP-certified Accelerators for SAP S/4HANA Finance Receivables Management, enabling large enterprises to maximize the value of their SAP investments. HighRadius Integrated Receivables solutions have a proven track record of reducing days sales outstanding (DSO), bad-debt and increasing operation efficiency, enabling companies to achieve an ROI in less than a year.
For more information please visit www.highradiu

identeco – Business Support Toolkit
Compass House,
Waterside, Hanbury Road,
Worcestershire B60 4FD
T: 01527 549 531

identeco Business Support Toolkit provides company details and reporting for over 4m UK companies and business. Subscribers can company financial health and payment behaviour, credit ratings, shareholder and director structures, detrimental data and download unlimited marketing and acquisition reports for an annual subscription of £79.95. Other services available to subscribers include AML and KYC reports, pre-litigation screening, trace services and data appen

T: +44 (0)1302 513000

Key IVR are proud to have joined the Chartered Institute of Credit Management’s Corporate partnership scheme. The CICM is a recognised and trusted professional entity within credit management and a perfect partner for Key IVR. We are delighted to be providing our services to the CICM to assist with their membership collection activities.

Key IVR provides a suite of products to assist companies across the globe with credit management. Our service is based around giving the end-user the means to make a payment when and how they choose. Using automated collection methods, such as a secure telephone payment line (IVR), web and SMS allows companies to free up valuable staff time away from typical debt collection.

As well as inbound payment services, Key IVR provides a state-of-the-art outbound platform delivering automated messages by voice and SMS. In a credit management environment, these services are used to cost-effectively contact debtors and connect them back into a contact centre or automated payment line.

For more information, visit

Bramley House,
The Guildway,
Old Portsmouth Road,
Surrey, GU3 1LR.

T: +44 (0)1483 347001

With more than 25yrs experience in UK & international business debt collection and recovery, Lovetts Solicitors collects £40m+ every year on behalf of our clients. Services include:

  • Letters Before Action (LBA) from £1.50 + VAT (successful in 86% of cases)
  • Advice and dispute resolution
  • Legal proceedings and enforcement
  • 24/7 access to your cases via our in-house software solution, CaseManager

Don’t just take our word for it, here’s some recent customer feedback: “All our service expectations have been exceeded. The online system is particularly useful and extremely easy to use. Lovetts has a recognisable brand that generates successful results.”

Bethan Evans
Partner and Head of Menzies Creditor Services
T: +44 (0)2920 495444

Operating across seven UK offices, Menzies LLP is an accountancy firm delivering traditional services combined with strategic commercial thinking. Our services include: advisory, audit, corporate and personal tax, corporate finance, forensic accounting, outsourcing, wealth management and business recovery – the latter of which includes our specialist offering developed specifically for creditors.  For more information on this, or to see how the Menzies Creditor Services team can assist you, please visit:

Visma | Onguard

Edan Milner

Visma | Onguard is a specialist in credit management software and market leader in innovative solutions for order-to-cash. Our integrated platform ensures an optimal connection of all processes in the order-to-cash chain. This enhanced visibility with the secure sharing of critical data ensures optimal connection between all processes in the order-to-cash chain, resulting in stronger, longer-lasting customer relationships through improved and personalised communication.

The Visma | Onguard platform is used for successful credit management in more than 70 countries.

Portfolio Credit Control
1 Finsbury Square

T: +44 (0)207 650 3199

Portfolio Credit Control, solely specialises in the recruitment of permanent, temporary and contract Credit Control, Accounts Receivable and Collections staff. Part of an award winning recruiter we speak to and meet credit controllers all day everyday understanding their skills and backgrounds to provide you with tried and tested credit control professionals. We have achieved enormous growth because we offer a uniquely specialist approach to our clients, with a commitment to service delivery that exceeds your expectations every single time.

Serrala UK Ltd
125 Wharfdale Road
Winnersh Triangle
Berkshire RG41 5RB

Richard Hammons ACIB
Senior Account Executive
E: r.hammons@serrala.comM +44 7788 564722
T +44 118 207 0450

Serrala optimizes the Universe of Payments for organisations seeking efficient cash visibility and secure financial processes. As an SAP Partner, Serrala supports over 3,500 companies worldwide. With more than 30 years of experience and thousands of successful customer projects, including solutions for the entire order-to-cash process, Serrala provides credit managers and receivables professionals with the solutions they need to successfully protect their business against credit risk exposure and bad debt loss.

Shoosmiths’ highly experienced team will work closely with credit teams to recover commercial debts as quickly and cost effectively as possible. We have an in depth knowledge of all areas of debt recovery, including:

  • Pre-litigation services to effect early recovery and keep costs down
  • Litigation service
  • Post-litigation services including enforcement
  • Insolvency

As a client of Shoosmiths, you will find us quick to relate to your goals, and adept at advising you on the most effective way of achieving them.

Tinubu Square UK,
Holland House,
4 Bury Street,
London EC3A 5AW

T:  +44 (0)207 469 2577

Tinubu Square offers companies across the world the appropriate SaaS platform solutions and services to significantly reduce their exposure to risk, and their financial, operational and technical costs. Easy to implement, our solutions provide an accurate picture of a customers’ financial health through the entire order-to-cash cycle, improve cash flow, and facilitate control of risk across the organization whether group-wide or locally. Founded in 2000, Tinubu Square is an award winning expert in the trade credit insurance industry, with offices in Paris, London, New York, Montréal and Singapore. Some of the largest multinational corporations, credit insurers and receivables financing organizations depend on Tinubu to provide them with the means to drive greater trade credit risk efficiency.

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