Founder member of FECMA

Advancing the credit profession

CreditWho Directory

The CICM’s directory of service providers for the credit industry.

107 Cheapside
London EC2V 6DN

T: +44 (0)7834 260029

Hays Credit Management is a national specialist division dedicated exclusively to the recruitment of credit management and receivables professionals, at all levels, in the public and private sectors. As the CICM’s only premium corporate partner, we are best placed to help all clients and candidates recruitment needs as well providing guidance on CV writing, career advice, salary bench-marking, marketing of vacancies, advertising and campaign led recruitment, competency based interviewing, career and recruitment trends.

American Express
76 Buckingham Palace Road,

T: +44 (0)1273 696933

American Express® is a globally recognised provider of business payment solutions, providing flexible capabilities to help companies drive growth. These solutions support buyers and suppliers across the supply chain with working capital and cashflow, allowing organisations to:

  • Ensure compliance with Payment Transparency Regulations
  • Extend accounts payable with unsecured borrowing
  • Improved cashflow from more flexible payment periods
  • Benefit from bank-independent borrowing

By creating an additional lever to help support supplier/client relationships American Express is proud to be an innovator in the business payments space.

Yvette Gray
Country Director I UK & Ireland
Atradius Collections
3 Harbour Drive, Capital Waterside, Cardiff, CF10 4WZ
T: +44 (0)29 20824397
M: +44 (0)7767 865821

Atradius Collections Ltd is an established specialist in business to business collections. As the collections division of the Atradius Crédito y Caución, we have a strong position sharing history, knowledge and reputation.

Annually handling more than 110,000 cases and recovering over a billion EUROs in collections at any one time, we deliver when it comes to collecting outstanding debts. With over 90 years’ experience, we have an in-depth understanding of the importance of maintaining customer relationships while efficiently and effectively collecting monies owned.

The individual nature of our clients’ customer relationships is reflected in the customer focus we provide, structuring our service to meet your specific needs. We work closely with clients to provide them with a collection strategy that echoes their business character, trading patterns and budget.

For further information contact: Oliver Collis, Business Development Manager (


Blackline 33 Charlotte St, London W1T 1RR T: +44 (0) 203 318 5941

E: automation/

 Transform and modernize your accounts receivable processes. Release cash from customers using next-generation intelligent AR automation. Optimize working capital by driving world-class order-to-cash processes and leverage ‘decision intelligence’ to drive better business outcomes. Cash Application AR Intelligence Credit & Risk Management Collections Management Disputes & Deductions Management Team & Task Management Reduce or eliminate manual tasks, and enable AR teams to focus on actions that drive results. Strengthen decision intelligence to deliver significant value to the organization by harnessing BlackLine’s ground-breaking AR Intelligence module – unlock hidden data in Accounts Receivable processes and understand customer behaviours in real time. For more information and a free instant ROI calculation for AR visit automation/

CoCredo Limited
Missenden Abbey,
Great Missenden,
HP16 0BD

T: +44 (0)1494 790600

For over 20 years, CoCredo, as one of the UK’s leading Credit Report companies, has helped protect thousands of customers from bad debt.

Our data is compiled and constantly updated from a variety of prominent UK and international suppliers, encompassing 230 countries, so that our clients can access the latest available information in an easy-to-read report.  We offer tailored products and service solutions, from market-leading Dual Reports and integrated XML solutions, monitoring and delivering flexible ‘data on the go’ package options that reduce costs and boost cash flow. Our clients feel valued that we are a part of their customer journey and we have consistently been finalists and winners of numerous Small Business and Credit Awards since 2014.

We provide award-winning customer service which is reflected in our client retention rate of 99%.

Control Account logo

Controlaccount Plc
Compass House,
Hanbury Road,
Worcestershire B60 4FD
T: 01527 549 522

Controlaccount has been providing efficient, effective and ethical pre-legal debt recovery for over forty years. We help our clients to improve internal processes and increase cash flow, whilst protecting customer relationships and established reputations. We have long-standing partnerships with leading, global brand names, SMEs and not for profits.  We recover over 30,000 overdue invoices each month, domestically and internationally, on a no collect, no fee arrangement.  Other services include credit control and dunning services, international and domestic trace and legal recoveries. All our clients have full transparency on any accounts placed with us through our market leading cloud-based management portal, ClientWeb.

Contact Engine Logo

ContactEngine is a proactive customer engagement platform, which connects organizations to its customers through AI powered digital conversations. ContactEngine enables collections treatment automation using conversational AI, dynamic engagement strategies, and easy-to-trigger payment transactions that help organisations collect debt faster. ContactEngine anticipates the need to interact with customers and fully automates personalized, multichannel conversations over days, weeks, months and years to achieve specific milestones or trigger next steps based on customer responses. 

ContactEngine | A NICE Company

Email: info@contactengine.comWebsite:



Court Enforcement Services

Adele Whitehurst

Client Relationship Manager

T:  +44 (0)1992 367 092 M: +44 (0)7525 119 711



High Court Enforcement that will Empower You!
We help law firms and in-house debt recovery and legal teams to enforce CCJs by transferring them up to the High Court. With our fast, fair and personable approach to service, we work harder to bring you the sector’s best results without risking client reputation.

  • Free Transfer Up process of CCJ’s to High Court
  • Market-leading recovery rates
  • Over 100,000 writs, recovering >£187 million since 2014
  • Real-time access to cases via our Award-Winning App
  • Our highly trained and certificated agents cover every postcode in England & Wales.


Credica Ltd
Building 168,
Maxell Avenue,
OX11 0QT

T: +44 (0)1235 8565400

Building on our mature and hugely successful product and world class support service, we are re-imagining our risk awareness module in 2019 to allow for hugely flexible automated worklists and advanced visibility of areas of risk. Alongside full integration with all Credit scoring agencies (e.g. Creditsafe), this makes Credica a single port-of-call for analysis and automation. Impressive results and ROI are inevitable for our customers, who also have an active input into our product development and evolution.

Sam Townsend
Head of Marketing – Northern Europe
T: +44 (0)1332 548176
M: +44 (0)791 2772 302

Esker’s Accounts Receivable (AR) solution removes the all-too-common obstacles preventing today’s businesses from collecting receivables in a timely manner. From invoice delivery to cash application, Esker automates each step. Esker’s automated AR system powered by TermSync helps companies modernise without replacing their core billing and collections processes. By simply automating what should be automated, customers get the post-sale experience they deserve and your team gets the tools they need.

The award-winning FIS GETPAID solution is a fully integrated, web-based order-to cash (O2C) solution that helps companies improve operational efficiencies, lower DSO, and increase cash flow. GETPAID provides process automation, artificial intelligence, and workflow across the O2C cycle, with detailed analysis and reporting for accurate cash forecasting. FIS is a global leader in financial services technology that empowers the financial world.

For more information visit or email

Forums International Ltd
T: +44 (0)1260 275716


We are very proud to be a CICM Corporate Partner

Forums designed and delivered for Credit professionals worldwide

Forums International Ltd have been running Credit and Industry Forums since 1991. We cover a range of industry sectors and International trading, attendance is for Credit Professionals of all levels.

We understand that in a world where everybody is “time poor” taking time out of the office can be seen as a luxury. However, you need to be informed. Our forums are not just meetings but communities. They provide a vehicle for you to learn new skills, address business challenges, develop new and best practices and network and share experiences with your peers.

Gravity London
Floor 6/7,
Gravity London,
69 Wilson St,
EC21 2BB.

T: +44 (0)207 330 8888

Gravity is an award winning full service PR and advertising business that is regularly benchmarked as being one of the best in its field.  It has a particular expertise in the credit sector, building long-term relationships with some of the industry’s best-known brands working on often challenging briefs.  As the partner agency for the Credit Services Association (CSA) for the past 13 years, and the Institute of Credit Management since 2006, it understands the key issues affecting the credit industry and what works and what doesn’t in supporting its clients in the media and beyond.

Global Credit Recoveries

GCR 20-22 Wenlock Road, 

London N1 7GU

Charles Mayhew FCICM or Joshua Mayhew ACICM

T: +44 (0) 203 368 8630




Winners of the Debt Collection Agency of The Year at the British Credit Awards 2023 – Global Credit Recoveries are specialists in Global Arbitration & Debt Collection.

Shortlisted as DCA of the Year, by the CICM, for the British Credit Awards, Global Credit Recoveries Ltd are specialists in Arbitration and Debt Collection globally. 

We specialise in the UK, Europe, The Middle East and the U.S.A, working as an extension of many CICM members companies for over 30+ years

Speak with us today in our London or Dubai offices, to see how we can assist you.

We have the ability, and network, to have someone visiting your debtors offices, throughout EMEA, within 72 hours.

Recovering funds globally, on a No-Recovery, No-Fee basis.

T: +44 3333 409000

Guildways is a UK & International debt collection specialist with over 25 years experience. Guildways prides itself on operating to the highest ethical standards and professional service levels. We are experienced in collecting B2B and B2C debts. Our service includes:
• A complete No collection, No Fee commission based service
• 10% plus VAT commission for UK debts
• Commission from 22% plus VAT for International debts
• 24/7 online access to your cases through our Casemanager portal
• Direct online account-to-account payments, to speed up collections and minimise costsIf you are unable to locate your customer, we also offer a no trace, no fee, trace and collect service.
For more information, visit:

HighRadius UK,
1 St Katharine’s Way,
St Katharine’s & Wapping,

T: +44 (0)7399 406889

HighRadius is the leading provider of Integrated Receivables solutions for automating receivables and payment functions such as credit, collections, cash allocation, deductions and eBilling. The Integrated Receivables suite is delivered as a software-as-a-service (SaaS). HighRadius also offers SAP-certified Accelerators for SAP S/4HANA Finance Receivables Management, enabling large enterprises to maximize the value of their SAP investments. HighRadius Integrated Receivables solutions have a proven track record of reducing days sales outstanding (DSO), bad-debt and increasing operation efficiency, enabling companies to achieve an ROI in less than a year.

For more information please visit

identeco – Business Support Toolkit
Compass House,
Waterside, Hanbury Road,
Worcestershire B60 4FD
T: 01527 549 531

identeco Business Support Toolkit provides company details and reporting for over 4m UK companies and business. Subscribers can company financial health and payment behaviour, credit ratings, shareholder and director structures, detrimental data and download unlimited marketing and acquisition reports for an annual subscription of £79.95. Other services available to subscribers include AML and KYC reports, pre-litigation screening, trace services and more.

T: +44 (0)1302 513000

Key IVR are proud to have joined the Chartered Institute of Credit Management’s Corporate partnership scheme. The CICM is a recognised and trusted professional entity within credit management and a perfect partner for Key IVR. We are delighted to be providing our services to the CICM to assist with their membership collection activities.

Key IVR provides a suite of products to assist companies across the globe with credit management. Our service is based around giving the end-user the means to make a payment when and how they choose. Using automated collection methods, such as a secure telephone payment line (IVR), web and SMS allows companies to free up valuable staff time away from typical debt collection.

As well as inbound payment services, Key IVR provides a state-of-the-art outbound platform delivering automated messages by voice and SMS. In a credit management environment, these services are used to cost-effectively contact debtors and connect them back into a contact centre or automated payment line.

For more information, visit

Bramley House,
The Guildway,
Old Portsmouth Road,
Surrey, GU3 1LR.

T: +44 (0)1483 347001

With more than 25yrs experience in UK & international business debt collection and recovery, Lovetts Solicitors collects £40m+ every year on behalf of our clients. Services include:

  • Letters Before Action (LBA) from £1.50 + VAT (successful in 86% of cases)
  • Advice and dispute resolution
  • Legal proceedings and enforcement
  • 24/7 access to your cases via our in-house software solution, CaseManager

Don’t just take our word for it, here’s some recent customer feedback: “All our service expectations have been exceeded. The online system is particularly useful and extremely easy to use. Lovetts has a recognisable brand that generates successful results.

Bethan Evans
Partner and Head of Menzies Creditor Services
T: +44 (0)2920 495444

Operating across seven UK offices, Menzies LLP is an accountancy firm delivering traditional services combined with strategic commercial thinking. Our services include: advisory, audit, corporate and personal tax, corporate finance, forensic accounting, outsourcing, wealth management and business recovery – the latter of which includes our specialist offering developed specifically for creditors.  For more information on this, or to see how the Menzies Creditor Services team can assist you, please visit:

My DSO Manager Logo

My DSO Manager
22, Chemin du Vieux Chêne, Bâtiment D
38240 Meylan, FRANCE
T: +33(0)

My DSO Manager is an intelligent SaaS AR and credit management solution for SMEs to international enterprises, helping AR analysts manage risk, maximize cash collection and streamline the credit-to-cash cycle, by a real-time insight to KPIs.

Due to its inventive in-house IT teams and their tight collaboration with support staff, many of whom were credit managers at large firms, it can quickly integrate any ERP data and customize as needed.

Portfolio Credit Control
1 Finsbury Square

T: +44 (0)207 650 3199

Portfolio Credit Control, solely specialises in the recruitment of permanent, temporary and contract Credit Control, Accounts Receivable and Collections staff. Part of an award winning recruiter we speak to and meet credit controllers all day everyday understanding their skills and backgrounds to provide you with tried and tested credit control professionals. We have achieved enormous growth because we offer a uniquely specialist approach to our clients, with a commitment to service delivery that exceeds your expectations every single time.

Quadient AR by Yaypay
3rd Floor Press Centre
Here East, 14 East Bay Lane
London E15 2GW

T: +44 20 8502 8476

YayPay makes it easy for B2B finance teams to stay ahead of accounts receivable and get paid faster – from anywhere.  

Integrating with your ERP, CRM, and billing systems, YayPay presents your real-time data through cloud-based dashboards. Automation improves productivity by 3X and accelerates collections by up to 34%. Predictive analytics provide insight into payor behaviour and an online portal enables customers to access their accounts and pay at any time.


Redflag Alert

RedFlag Alert works towards growing and protecting businesses by using advanced machine learning and AI technology data to provide businesses with information so they can

deliver best in class sales, credit risk management and compliance.

Red Flag uses real time data to help Sales and marketing teams match their ideal customer profile with our detailed company search, providing businesses with accurate information needed to make key business decisions and grow.

Shoosmiths’ highly experienced team will work closely with credit teams to recover commercial debts as quickly and cost effectively as possible. We have an in depth knowledge of all areas of debt recovery, including:

  • Pre-litigation services to effect early recovery and keep costs down
  • Litigation service
  • Post-litigation services including enforcement
  • Insolvency

As a client of Shoosmiths, you will find us quick to relate to your goals, and adept at advising you on the most effective way of achieving them.

TCN is an industry leader in call centre technology with offices around the world including, the United Kingdom, the United States, Romania, Canada, and Australia. TCN has met the global communication needs of its diverse customers. Utilising best-practice solutions and 24/7 technical support, TCN empowers clients to drive consumer interactions through omni-channel, inbound and outbound communications. TCN’s call centre platform is entirely web-based and available on-demand with unlimited capacity.

Contact Details

o Spencer Taylor,

o Head of Operations, UK & Eire

o T: +44 (0) 800-088-5089 E: W: