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In conjunction with the Chartered Institute of Credit Management's Premium Partner, Hays, the professional body is on tour across the UK to deliver thought-provoking insights on the hottest topics from industry leaders across business sectors, exclusively for CICM Members.
We're going to be doing what we do best, providing learning and development opportunities for passionate credit professionals who strive to be the best at what they do, with a multiple-day event.
Joining Instructions
Registration
Please report to reception on arrival where you will be directed to the meeting room/CICM registration desk. please aim to arrive in good time so that the event can begin promptly, so the event can start on time
What to wear
Dress code is normal business dress.
Special dietary requirements
Lunch will include vegetarian options. If you have other dietary requirements, please get in touch as soon as possible so that we can organise this for you. Please email [email protected]
Security
Please ensure that your personal belongings are safe at all times.
Mobiles
Please ensure all mobile phones are switched to silent. We also encourage any positive feedback on CICM’s social media, please feel free to share, whilst using #creditfest25
Photography
Please note that general photography and/or video footage may be taken at CICM events for use in CICM articles, promotional material and social media. Please let me know in advance if you would prefer not be included.
Data Protection
Any personal data disclosed registering onto this event, will be used in accordance to our companies Privacy Policy.
We look forward to seeing you there!
Agenda
(9:00) Registration and Welcome
Get acquainted with other professionals in attendance and make yourself comfortable before the event begins.
High Court Enforcement: As NOT Seen on TV
Sam Evans, Director of Business Development, Court Enforcement Services delivers this presentation offering CICM members a clear, practical look at how Court Enforcement Services can support effective debt recovery strategies. We'll demystify High Court enforcement, share real case studies, and outline best practices to improve recovery rates and reduce write-offs.
Conversation + Collaboration = Communication
Philip King FCICM, Top Service offers an interactive look at how, and why, we communicate, how our choices impact the outcomes, and how we benefit by getting it right.
AI and Credit
Eddie Flanagan, Partner, Shakespeare Martineau delivers this engaging and thought-provoking session explores the growing intersection between artificial intelligence and the world of credit management. As AI tools become more embedded in decision-making processes—from credit scoring to collections—we’ll examine the legal and ethical implications shaping this evolution.
(11:15) Networking Break
Navigating through the minefield of the Insolvency world
A look into the insolvency world though a credit controller’s lens, with some real-life examples by our corporate partners, Menzies LLP.
Back to Basics: Collections with a Kick!
This energising session revisits the fundamentals of effective collections. Ideal for new and experienced credit professionals alike, it explores proven strategies, practical tools, and fresh thinking to help you boost results and stay resilient in today’s fast-paced environment. Expect actionable tips, real-life examples, and a renewed passion for getting paid—on time, every time.
(13:00) Lunch
The Reality of Debt Collection
This interactive session will focus on debunking some common misconceptions about Debt Collection Services in the UK. Atradius Collections will look at what B2B Debt Collection really looks like (maybe not armed with law enforcement officers, a baseball bat and brute force) and how it can support any strong credit control team. Our presenters will explore recent case studies and the full credit management support package available from the Debt Collection world.
Credit Management Insights – A Decade of Charge
We recognise that the credit management industry is constantly evolving, presenting both challenges and unprecedented opportunities for success. Earlier this year we went to market and asked our network of credit professionals how they have navigated this dynamic landscape. Through conducting our survey, Credit Management Insights – A Decade of Change, we have been able to gain a detailed understanding of the current trends, challenges, developments, and opportunities within the industry. We are going to share are findings with you today.
How Can AI Help You, Not Replace You!? Transforming Order-to-Cash Processes with AI-Powered Automation
Esker will show how the latest AI developments in Order-to-Cash automation help provide a seamless process when handling queries, managing credit risk or resolving claims. See real-life applications and discover how AI can do everything from categorisation, key data extraction, exception handling and ERP integration, while also managing the data exchange.
(15:45) Close