Credit teams don't operate in a vacuum. They operate under pressure: tightening budgets, rising expectations, and a culture that either holds a team together or lets it fracture. Culture & Credit Excellence: Thriving Under Pressure brings together practitioners, data specialists, and CICM's own experts for a morning built around one question: how do the best credit teams stay effective, and stay human, when the pressure doesn't let up?
Whether you're leading a credit function, building the data behind team performance, or simply looking to sharpen how your team works under stress, this event is designed to give you practical thinking you can take straight back to the desk.
Agenda
| Time | Session |
|---|---|
| 9:00 – 9:30 | Guest arrival |
| 9:45 – 10:30 | Jon Pitts: Using data to understand and improve team performance |
| 10:45 – 11:30 | CICM Guest Speaker: The benefits of CICM |
| 11:45 – 12:30 | Ollie Osborne: Culture and thriving under pressure |
| 12:30 onwards | Lunch and networking |
What to expect
9:45, Jon Pitts: The data behind team performance. Jon opens the day with a practical look at how data can be used to understand what's actually driving, or holding back, team performance, moving beyond gut feel to a clearer, evidence-based view of how credit teams operate.
10:45, CICM Guest Speaker: The benefits of CICM. A dedicated session from a CICM guest speaker on the value CICM membership and accreditation bring to credit professionals and their organisations.
11:45, Ollie Osborne: Culture and thriving under pressure. Closing out the formal programme, Ollie explores what separates teams that buckle under pressure from teams that thrive, and what leaders can do to build a culture that holds up when it matters most.
From 12:30, Lunch and networking. The day wraps with lunch and an open opportunity to connect with speakers and fellow attendees.
Why attend
This isn't a generic leadership event. It's built specifically around the pressures credit professionals face: performance targets, data-driven scrutiny, and the day-to-day pressure of the role. You'll leave with a sharper understanding of how to read your team's performance data, a clearer sense of what CICM can offer you and your team, and practical, honest thinking on building a culture that holds up under pressure.