Practical Steps in Customer Onboarding

Join CICM and our corporate partner Top Service for a focused 45-minute session that cuts through theory and delivers practical, immediately usable guidance on onboarding new customers. Drawing on the frontline experience of industry experts, this session will examine how to capture the right information up front, robustly prevent and detect fraud, and steer clear of the common operational and compliance mistakes that slow down onboarding or expose organisations to risk.

Attendees will leave with a clearer picture of what good onboarding looks like in practice: which data points are essential and why, how to structure checks so they are effective without being obstructive, and pragmatic process changes that reduce friction while improving protection. The conversation will cover both strategic considerations and tactical steps your team can implement straight away, illustrated with real-world examples and common failure modes to watch for.

This event is designed for credit managers, compliance and operations professionals, customer account teams, and anyone involved in designing or executing onboarding processes. Whether you are revising an existing workflow or building a new customer onboarding programme, the session will help you balance speed, customer experience and risk mitigation.