Who these training courses are for:
These courses are ideal for credit controllers, debt collection agents, accounts receivable teams, and legal recovery professionals. Whether you're referring cases to court or working directly with customers to resolve overdue debts, this training will increase your confidence, competence, and compliance.
What you will gain from these training courses:
- Practical debt collection techniques to increase success rates
- Confidence to handle difficult debt recovery scenarios
- Better customer engagement and improved cash collection
- Legal knowledge for court action, enforcement, and insolvency recovery
- Compliance with Breathing Space and vulnerability regulations
- Hands-on practice in a safe, supportive learning environment
What the training sessions will cover:
30 June: Collect That Cash
Gain a working knowledge debt recovery processes, including:
- Qualities of a collector – How you can get the best out of yourself.
- Prepare for Success – How to organise, prepare and structure your work.
- Collection technique – Tools and techniques to maximise collection.
- Handling excuses – How to separate excuses from reasons and resolve them.
- Closure and follow up – How to maximise impact for ongoing success.
3 July: Best Practice Approach to Collections
Learn how to manage each of the seven stages of cash collection, including:
- Preparation – Planning your approach based on environment and objectives.
- Contact – Making customer profiling work for you.
- Opening Statement – Exploiting the power of your approach.
- Negotiation Tools – Apply tools to maximise the effectiveness of your work.
- Securing the Deal – How to move from negotiation to closure.
- Closing the deal – Effective and positive approaches
- Follow up – Maximising the effectiveness of the previous contact.
3 September: Dynamic Debt Collections
Tackle the biggest challenges in collections using case studies and peer feedback:
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The real deal: the greatest challenges to collecting cash and how to overcome them.
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The Insight: how to read the signs and approach each situation differently.
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The application: Putting agreed techniques into practice using case study scenarios.
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The assessment: peer review of approach and techniques for advanced outcomes.
CICM Professional Standards alignment:
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BS 2 Business and Regulatory Acumen
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BS 3 Know your customer/client
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BS 4 Financial and data interpretation
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PS 1 Communication and relationship-building
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PS 2 Problem-solving and decision-making
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PS 3 Support and influencing
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B1 Inquiring; B3 Resolute; B4 Resilient; B5 Ethical
Don’t miss out on this limited-time offer!
Book three debt collection training sessions and only pay for two.
Get comprehensive training, boost your performance, and save on cost – a win for you and your business.