Achieve Best-Practice Accreditation in Credit & Collections

Join industry leaders with our structured, evidence-based accreditation process that sets the standard for credit and collections excellence.

Best-Practice Accreditation

Independent Expert Assessment

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Structured Assessment Process Evidence-based evaluation across the CICMQ best-practice framework

3-Year Accreditation Mid-term review at 18 months included

Expert Assessor Support Dedicated guidance throughout your journey

What You'll Be Assessed Against

During the CICMQ accreditation process, organisations are assessed against a comprehensive best-practice framework covering the key elements of credit and collections:

Credit Policy & Operational Governance
Customer & Stakeholder Excellence
Personal & Professional Development
Performance Monitoring & KPIs
Compliance, Risk & Resilience
Roadmap & Continuous Improvement

Organisations must evidence how best practice is embedded across these key areas. Successful organisations achieve CICMQ accreditation for a three-year period, with a Mid-Term Review at 18 months.

The CICMQ Accreditation Journey

CICMQ accreditation follows a structured, end-to-end process designed to assess current practice, identify opportunities for improvement, and recognise excellence.

The CICMQ process is designed to support organisations at different levels of maturity, combining assessment with practical insight to help teams strengthen and evolve their credit and collections practices.

1. Self-Assessment Questionnaire

Complete a structured self-assessment to reflect on current practices, identify strengths and highlight areas for development. Supporting evidence is provided to demonstrate how policies and controls operate in practice.

2. Discovery Review

Your assessor reviews the self-assessment and evidence to produce a discovery report identifying good practice, gaps and improvement opportunities. Findings are discussed in a collaborative review meeting to help you prepare for assessment.

3. On-Site Assessment

A constructive on-site assessment involving stakeholder interviews, document review and discussion of how practices operate in reality. The focus is on recognising strengths and exploring opportunities to strengthen governance, performance and capability.

4. CICMQ Assessment Report

A detailed written report including a clear findings summary, section-by-section scoring dashboard and practical recommendations. The report highlights strengths and priority development areas to support continuous improvement.

5. CICMQ Award Presentation

Formal recognition of your achievement through a CICMQ Award Presentation, celebrating success with senior stakeholders and the wider team.

6. Mid-Term Review

An 18-month review assessing progress against recommendations and continued development, helping ensure best practice remains embedded throughout the accreditation cycle.

Optional CICMQ Workshops

Alongside the core CICMQ accreditation journey, a range of optional workshops are available to support readiness, engagement and performance improvement. These include:

Discovery Workshop – supports early engagement for large or remote teams
Virtual Launch Presentation – aligns stakeholders and sets expectations
Readiness Reviews – helps teams prepare confidently for assessment
Chase the Cash Workshop – drives cash collection performance and visibility

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