Business Communications and Personal Skills

This unit aims to develop the business communications and personal skills required for credit controller and debt collection specialist and enforcement work.

32 Guided Learning Hours 75 Total Qualification Time

Syllabus topics

1. Personal skills and behaviours required at work (45%)

Importance of a range of personal skills
Identification of personal strengths and challenges
Organisational measurement of the quality of telephone collections

2. Communication in the business environment (10%)

Effective communication using a variety of media

3. Building good relationships with colleagues and customers (45%)

Resolving issues using communication and personal skills
Effective team working
Progressive business communications and personal skills

Assessment

Assignment based assessment.