Business Communications and Personal Skills

This unit aims to develop the business communications and personal skills required for credit controller and debt collection specialist and enforcement work.

32 Guided Learning Hours 75 Total Qualification Time 

Syllabus topics

1. Personal skills and behaviours required at work (45%)

  • Importance of a range of personal skills
  • Identification of personal strengths and challenges
  • Organisational measurement of the quality of telephone collections

2. Communication in the business environment (10%)

  • Effective communication using a variety of media

3. Building good relationships with colleagues and customers (45%)

  • Resolving issues using communication and personal skills
  • Effective team working
  • Progressive business communications and personal skills


  • Assignment based assessment.

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Study this course with either Virtual Classes, Learning Support Service or completely independently