Business Communications and Personal Skills
32 Guided Learning Hours 75 Total Qualification Time
Syllabus topics
1. Personal skills and behaviours required at work (45%)
- Importance of a range of personal skills
- Identification of personal strengths and challenges
- Organisational measurement of the quality of telephone collections
2. Communication in the business environment (10%)
- Effective communication using a variety of media
3. Building good relationships with colleagues and customers (45%)
- Resolving issues using communication and personal skills
- Effective team working
- Progressive business communications and personal skills
Assessment
- Assignment based assessment.