Vulnerability Support

32 Guided Learning Hours 104 Total Qualification Time

Aim

To develop the knowledge and skills needed to identify and support customers in vulnerable circumstances.

Indication Of Content

 

Syllabus topics

1. Understanding vulnerability (16%) •

• Identify reasons for vulnerabilities
• Identify a range of vulnerabilities
• Assess the extend and impact of different vulnerabilities on stakeholders

2. Identification and recording of vulnerability (20%)

• Identify vulnerability within stakeholder groups
• Obtain consent to record vulnerabilities
• Organisational process for managing vulnerability records.

3. Supporting those in vulnerable circumstances (24%)

• Organisational mechanisms to support and assist those in vulnerable circumstances
• Provide of effective support to those in vulnerable situations using a range of skills and qualities

4. Contact with customers in vulnerable circumstances (15%)

• Evaluate tools used to identify and investigate vulnerabilities
• Assess skills used to obtain successful outcomes
• Assess performance and any changes in approach and outcome.

5. Embedding vulnerability awareness into working practices (20%)

• Evaluation of personal skills in relation to vulnerability
• Create ways to champion vulnerability awareness in an organization.

Assessment One written assignment