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Exclusive Resources

Credit and Collections professionals can access exclusive articles and resources as a CICM Member, which keeps them well-informed and up-to-date with best practices.

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Exclusive resources

Unlock exclusive resources like our full collection on Managing Cashflow Guides on the best practices in Credit Management and Debt Collections:

  • Chasing Payment (Available to all)
  • Knowing your customer (Available to all)
  • When cash runs out (Available to all)
  • Billing and Invoicing (Exclusive)
  • Investing in equipment (Exclusive)
  • Invoice Finance and Asset Based Lending Options (Exclusive)
  • Payment Terms (Exclusive)
  • Trade Credit Insurance (Exclusive)
  • Treating Suppliers Fairly (Exclusive)
  • When Cash Runs Short (Exclusive)
  • When your customer goes into insolvency (Exclusive)

 

Exclusive Guidance

The Chartered Institute of Credit Management is the Credit Professional's first go-to for information on industry changes such as changes in regulations and how to deal with them. Exclusive articles from industry experts keep the busy credit manager well-informed and up-to-date with best practices.

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Interactive Templates

Interactive templates are open to all for a limited time and eventually become member exclusive. These aren't just any template, but require you to think quick-on-your-feet to navigate real-life scenarios that you might face in your day-to-day working life.

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How to handle a difficult conversation - Guide (1).png
13 May 2024

How to handle a difficult conversation | Interactive Template

Download the interactive guide for handling a difficult conversation with a customer suffering from poor mental health. You can test your knowledge and skills with this example conversation between a collector and consumer struggling with their mental health and capability to make their payments on time. Can you select the correct conversation pathway and find a solution that provides a good outcome for this vulnerable customer?

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