The International Debt Collections Handbook is a key tool for businesses when it comes to making decisions concerning collections in foreign countries.
This practical guide breaks down what vulnerability really means, what the FCA expects, and how creditors can protect customers while still achieving sustainable recovery outcomes.
January is the toughest month to collect, and aggressive chasing can do more harm than good. This article explains why hardball tactics fail after the festive period — and how ethical re-engagement delivers better results.
Customers may give you reasons why they can't pay - and sometimes it requires a personal touch from you to bring an outcome where both parties are happy.
