What you will learn from this training course:
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Improved relationships and more collaborative working
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United approach toward organisational aims
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Reduced friction between departments
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Practical methods of embedding co-operative working practice
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Call to action that implements tangible changes to the existing relationship.
Who this training course is for:
This training is open to credit, debt and salespeople, particularly those in the B2B industry. It is suitable for anyone involved in the credit-sales relationship at operational and team leader level and is a useful training tool at managerial level.
What this training course will cover:
1. Importance of interdepartmental relationships
2. Focus on the common goal
3. Recognising conflict and its source
4. Requirements of different departments
5. Ways to build understanding and co-operation
6. Finding common ground
7. Realistic and workable communication
8. Positive PR with our sales counterparts
This training session is aligned to the following CICM Professional Standards:
BS 1 Strategy and policy
BS 5 Innovation and change
PS 1 Communication and relationship-building
PS 5 Team working and leadership
B2 Future Focused; B4 Resilient.
