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Advancing the credit profession

Level 3 Advanced Credit Control / Debt Collection Specialist


This is the new Trailblazer Apprenticeship Standard for advanced credit controllers and debt collection specialists, developed by senior credit managers and collections specialists, with the support of the Chartered Institute of Credit Management (CICM), the Apprenticeship Standard is based on current job descriptions and covers essential knowledge, skills and behaviours.

This programme aims to develop the knowledge and skills required to be a qualified Advanced Credit Controller.


To achieve the Level 3 Advanced Credit Controller/Debt Collection Specialist apprenticeship, you must undertake the following:

Gain ONEĀ of the following qualifications

All new apprentices who chose CICM qualifications as part of their learning journey will start on the new CICM Level 3 Diploma in Credit and Collections, and any existing apprentices, who are part way through CICM studies, can either continue on their qualification listed below:

or switch to the new CICM Diploma in Credit and Collections above if their choice of units allows.

All apprentices who continue on the CICM Diploma in Credit Management or CICM Diploma in Debt Collection must pass this by 31 December 2022, after which point the qualifications are to be withdrawn by CICM.


Complete an End Assessment

  • One assignment
  • Professional Discussion

Find a training provider

CICM is an End Point Assessment Organisation (EPAO) for this Standard . Email: for further information and to register apprentices for EPA.

For further advice on Apprenticeships: E: or T: +44 (0)1780 722909.


Level 3 Compliance/Risk Officer Apprenticeship

Click here to view the Standard for this apprenticeship.