28 November 2019 The manifestos are out, the deadline for registering to vote has passed, and the general election is now just two weeks away. Interesting political times and we wait to see what the future will look like. Whatever the outcome of the election, I’m pleased to see that the focus […]
14 November 2019 Whether it’s an online shopping survey or feedback on restaurant service, as consumers we are frequently asked to rate our experience of everyday interactions. But why? Because expectations have changed. Today’s customers care more about their experience and the ease of which they can do business with a company. In other words, […]
16 October 2019 Just before last weekend, BEIS announced that Paul Uppal had stood down from the role of Small Business Commissioner after two years in the post. I won’t speculate about the background or reasons for his departure. No benefit is derived from pointless or ill-informed comment. What I will say, however, is that […]
10 October 2019 Dun & Bradstreet have released their Global Business Risk Report (GBRR) for Q3 2019. What is the GBRR? D&B team of analysts and economists form a view of the top ten risks facing businesses. Uniquely D&B look at these risks as emanating from particular regions, assessing each of the risks on two […]
26 September 2019 CICM Roundtable discussion on the 5th September in London A lot has changed since some of us started in the credit profession and today change is accelerating. But the question is how do we keep control? Two factors dominated the discussion. Firstly, technology; hopefully technology when used correctly will automate […]
19 September 2019 I’d like to explain exactly what is going to happen over the next six weeks in relation to Brexit. I want to set out how businesses will be impacted from 31 October, how they can mitigate against any specific risks, and what UK government policy will be as we move towards the […]
6 September 2019 Stranger Danger – Why am I giving my credit card details to you? I like to think there’s a silver lining to major data breaches hitting the news, consumers are being more cautious about how they share their personal data. The Public vs The Cyber Criminals, the ongoing battle. This is particularly […]
01 August 2019 There’s been an increasing clamour round the issue of late payment in recent weeks. Much of this has been driven by the suspension of a number of businesses from the Prompt Payment Code for failing to meet the requirements that they voluntarily signed up to. The relevant press releases can […]
18 July 2019 I’m just over two weeks into a challenge to walk one million steps over a three-month period and, as a result, I’m walking about twice as far each day as I normally would. Apart from the obvious benefits on my health and fitness, it also means I’m getting more time […]
11 July 2019 Recent research by Bottomline into the thorny area of late payments shows that 92% of financial decision makers admit to having paid suppliers late. In 2017, a slow payer ethic emerged as the biggest challenge to getting paid on time. In 2018, we found that a surprising number of financial […]
