Introducing Our New CSA/CICM Virtual Training: An Introduction to Consumer Duty
The Credit Services Association and the Chartered Institute of Credit Management are proud to launch a new collaborative virtual training session: An Introduction to Consumer Duty
The Financial Conduct Authority has made clear that sole traders and small SMEs should be treated as within scope where regulated activities impact their outcomes — particularly in relation to financial products such as loans, credit and insurance.
For credit and collections professionals, this has significant implications.
Organisations must ensure their strategies, communications and customer interactions align with Consumer Duty principles — delivering fair value, clear understanding and positive customer outcomes at every stage of the lifecycle.
This practical and accessible session will help you:
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Understand the scope of Consumer Duty and who it applies to
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Identify how credit and collections activity falls within regulatory expectations
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Embed Duty-focused thinking into operational processes
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Reduce risk while strengthening customer trust and compliance confidence
Consumer Duty isn’t just a compliance exercise — it’s a shift in mindset.
Join us virtually to gain the clarity and practical insight needed to ensure your credit and collections activities are fully Consumer Duty focused.
