The Dynamic Debt Collection Training Course uses realistic case studies to help debt collectors and recovery agents transfer textbook skills into practical action.
This highly engaging, active training course session allows you to work collaboratively to assess each case, apply appropriate collection techniques, and practice your skills in a safe environment.
By using a variety of credit and debt collection settings, you will learn how find dynamic, workable solutions to the challenges facing today’s collections and recoveries professionals.
This session is suitable for professionals in Debt Collection or Debt Recovery roles.
If you want to advance your existing skillset or apply your skills to difficult scenarios, this is the training course for you.
A bumper-pack of tried and tested collection techniques
A safe environment in which to practice your skills
Peer review of approach and effectiveness
Greater confidence in collecting difficult debt
Improved cash collection and customer retention rates
The real deal: the greatest challenges to collecting cash and how to overcome them.
The Insight: how to read the signs and approach each situation differently.
The application: Putting agreed techniques into practice using case study scenarios.
The assessment: peer review of approach and techniques for advanced outcomes.
BS 3 Know your customer/client
BS 4 Financial and data interpretation
PS 1 Communication and relationship-building
PS 2 Problem-solving and decision-making
PS 3 Support and influencing