CICM Gearing Up for 2027

2026 has brought plenty of change to Credit & Collections. AI has moved at speed and organisational structures have shifted. Recruitment has been a constant challenge, and expectations around ethical debt collection keep rising.

So what have we actually learnt? And what does it mean for 2027?

Join CICM and our Corporate Partner Top Service for an honest, practical look at the biggest lessons from 2026, and the issues Credit & Collections professionals should be thinking about as we head into the new year.

Whether you lead a team or work in one, you'll leave with a clearer view of the year just gone and a sharper sense of what to prioritise in 2027.