Who this is for
This course is ideal for credit controllers, customer service teams, accounts receivable professionals, and anyone in a customer-facing credit role. Whether you are new to credit management or looking to refresh and modernise your communication approach, this session will help you handle conversations with confidence, professionalism, and empathy in today’s credit environment.
What you will gain from this training
By attending these interactive session, you will gain:
-
Practical communication tools for modern credit management
-
Increased confidence when handling difficult or sensitive conversations
-
Stronger negotiation skills to agree realistic repayment plans
-
Improved ability to resolve disputes and customer queries
-
More positive, win-win outcomes in customer interactions
-
Reduced complaints, queries, and escalations
-
Improved customer satisfaction and retention
What the training sessions will cover
The sessions focus on applying proven communication techniques in a credit setting, including:
-
Communication tools – Selecting the right communication method for each situation
-
Customer relationships – Best-practice approaches to building positive, professional relationships
-
Supporting and influencing – Techniques to guide customers toward successful outcomes
-
Handling queries – Managing difficult conversations and identifying the root cause of issues
-
Managing complaints and disputes – Diffusing tension and resolving challenging situations effectively
Training Courses included:
Customer Care Part I: Strengthen your Credit-Sales relationship, Thursday 12th February, 10am - 12pm
Customer Care Part II: communicate well with customers, Thursday 19th February, 10am - 12pm
Customer Care Part III: supportive negotiations, Thursday 26th February, 10am - 12pm