Emergency Guide to Credit Control for All Levels was hosted by Andrew Martin of Hays on 22nd May 2020. This guide was aimed to help those not currently working in credit because some companies are asking staff from other departments, including Sales, to help collect cash. Our presenter Jules Eames from CICM HQ gave a brief outline of what credit actually is; putting it into context; gave tips on ascertaining a customer’s willingness and ability to pay; described collection tools & techniques and gave tips on securing the deal and on effective follow up.

for details of how to watch, please email eastofenglandbranch@cicm.com