Founder member of FECMA

Advancing the credit profession

Industry round-up

At CICM, we want you to stay up-to-date and informed about current industry updates.

Use the tabs below to see the latest news in each category, and how it might impact you and your organisation.


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The Resolution Foundation has published a briefing on inequalities in the use of consumer credit in the UK. Read an associated MALG press release.

Read the latest UK Finance ‘Card Spending Data’ update.

The Financial Conduct Authority (FCA) has published a Policy Statement (PS)19/25, which includes new rules to improve transparency and to raise awareness of firms’ charging structures on overdrafts.

Read more on how mobile users can now switch providers with one simple text – and how this forms part of Ofcom’s wider programme to ensure Fairness for Customers and addressing consumer vulnerability.

Cifas, the UK’s fraud prevention service, has published its annual report.

Ofgem is consulting on its consumer vulnerability strategy until 2025. 

FCA publishes final rules on Buy Now Pay Later products.

Watch the latest video in the FCA series on Consumer Credit – Sales & Advice.





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Charities launch new guide to help creditors support customers with mental health and debt problems.

Read the Money Advice Trust Report ‘Stop the Knock’.

StepChange has launched a new campaign called ‘We Hear You’ which highlights how anyone can get debt advice online.

The Money and Mental Health Policy Institute has announced standards to help essential services firms – such as banks, energy suppliers and water companies – better understand the challenges that customers with mental health problems face, and to make their services easier to use.

The Credit Services Association has launched its #heretohelp campaign to encourage early engagement from people in financial difficulty.

Energy firms ‘under the spotlight’ to urgently improve support for vulnerable customers. Read more from the Money Advice Trust.

Read the independent report by the Commission for Customers in Vulnerable Circumstances and how energy suppliers to better identify and support customers in such cases. 

The Money Advice Trust has welcomed the Treasury Select Committee’s wide-ranging report into consumers’ access to financial services.




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The Bank of England and FCA have announced a set of new deadlines to accelerate the pace of LIBOR transition. Read a UK Finance guide for businesses.

The FCA has published a consultation on introducing a single easy access rate for cash savings. It sets out proposals to make the market simpler and improve competition, as it feels there is price discrimination in the easy access cash savings and cash ISA market. This leads to longstanding customers suffering harm by receiving poorer outcomes than new customers. 

Read the Bank of England Financial Policy Summary and Record.

UK Finance has announced the launch of a new initiative to help local communities identify and secure appropriate access to cash and payment services.

Global tech leaders introduce revolutionary way to eradicate invoice fraud – read more

Visit the NatWest Business Hub for weekly updates on real estate, manufacturing, the economy and more.







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Government has launched a campaign in England to promote the business support website which brings together support and advice for small businesses in one place.

The Department for Business, Energy & Industrial Strategy has published is response to its Business Productivity Review.

Companies House has published a policy summary ‘Valuing the user benefits of Companies House Data’

Government has updated its guidance on Business payment practices and performance: reporting requirements.

The Government’s Treasury Committee has published a response to its inquiry into consumers’ access to finance.






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The Insolvency Service Winter Newsletter 2020 has been published. 

The Accountant in Bankruptcy (AiB) latest statistics can be seen here.

Read the policy paper recently published by HMRC on the changes to protect tax in insolvency cases.

The Debt Arrangement Scheme (Scotland) Amendment Regulations 2019 will come into force on 4 November 2019. Read more here.

Read R3’s ‘Strategic plan – taking us to 2023’

Debt Relief Orders: read the recently published Guidance for creditors from the Insolvency Service.

Read the Annual Review of IP Regulation 2018 from the Insolvency Service.





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Latest from the Office for National Statistics

Latest statistics from The Money Charity

Latest Bank of England statistics

Latest UK Finance statistics

Latest Insolvency Service statistics

Scotland’s insolvency statistics  from the Accountant in Bankruptcy

Read the latest FCA Regulation Roundup

Read a Graydon report on External Business Fraud in the UK.

If you have customers in Europe, you still need to comply with date protection law even if the UK leaves the EU without a deal.  View a suite of resources from the ICO which may help you understand more.




*Information in each category is sourced externally, and is therefore not directly endorsed or validated by the CICM.