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Industry round-up

At CICM, we want you to stay up-to-date and informed about current industry updates.

Use the tabs below to see the latest news in each category, and how it might impact you and your organisation.



Read the recently published UK Finance guide: ‘Strong Customer Authentication: Communication for Consumers’, which covers new rules coming into force on 14 September 2019.

Government has published a response to its Call for Evidence on ‘Creating a Responsible Payment Culture’. The response explores opportunities to move culture change further forward and make positive progress in addressing late payment issues.

Government has also published a response to its policy proposal on Breathing Space. It sets out details such as who is eligible and how they enter the scheme as well as what support and protection it offers them.









Read more on how mobile users can now switch providers with one simple text – and how this forms part of Ofcom’s wider programme to ensure Fairness for Customers and addressing consumer vulnerability.

Cifas, the UK’s fraud prevention service, has published its annual report.

Ofgem is consulting on its consumer vulnerability strategy until 2025. Read more.

FCA publishes final rules on Buy Now Pay Later products.

Rise in mobile banking and contactless as consumers take pick ‘n’ mix approach to payments. Read a UK Finance press release.

Digital banking has become part of European’s everyday life, new study from Mastercard reveals.

Watch the latest video in the FCA series on Consumer Credit – Sales & Advice.










Read a Money & Mental Health Policy Institute press release: ‘Giving people with mental health problems equal access to vital services’

Read the Money Advice Trust Outcomes Report which looks at its work in 2018 to help people tackle their debts and improve the money and debt environment.

UK’s problem debtors to get 60-day ‘breathing space’

Tried and tested scams still pose a huge threat – Read the Citizens Advice press release.

Energy firms ‘under the spotlight’ to urgently improve support for vulnerable customers. Read more from the Money Advice Trust.

Read the independent report by the Commission for Customers in Vulnerable Circumstances and how energy suppliers to better identify and support customers in such cases. 

Read the recently published Money Charity Annual Report.

The Money Advice Trust has welcomed the Treasury Select Committee’s wide-ranging report into consumers’ access to financial services.

The Cabinet Office’s ‘Fairness Group’ has released a public statement on government treatment of people in debt.









Read the recently published UK Finance guide: ‘Strong Customer Authentication: Communication for Consumers’, which covers new rules coming into force on 14 September 2019.

Read the latest PRA Regulatory Digest from the Bank of England.

Watch the latest Fraud Prevention webcast from Lloyds Banking.

Visit the NatWest Business Hub for weekly updates on real estate, manufacturing, the economy and more.

Read the recently published Law Commission’s report on Anti-Money Laundering: the SARs Regime.

The FCA has announced its plans to overhaul the Overdraft market – read more

It has been announced that  new funding will be made available to innovative businesses through funds supported by the British Business Bank. Read the press release.










Where will growth be fastest in the next decade? Read views from Standard Chartered Bank.

Read the new ‘Doing Business in Hong Kong and Macau Guide’ from Institute of Export and International Trade.

Incoterms: The rules are changing. Read how CICM Training can help you. 

Demand from the US was the strongest driver of UK export growth in the 12 months to April 2019. Read more.

Data released by HMRC shows every UK nation recorded a greater value of goods exports in the 2018/19 financial year than ever before.

Figures released by Office of National Statistics have showed that emerging markets continue to dominate the fastest growing markets for UK exporters. Read more.










Read the latest DAS Digest Spring/Summer 2019 update from the AiB.

Read R3’s ‘Strategic plan – taking us to 2023’

Debt Relief Orders: read the recently published Guidance for creditors from the Insolvency Service.

Read the Annual Review of IP Regulation 2018 from the Insolvency Service.

Read the latest Insolvency Service Enforcement Outcomes: 2019/20 from the Insolvency Service.









Latest from the Office for National Statistics

Latest statistics from The Money Charity

Latest Bank of England statistics

Latest UK Finance statistics

Latest Insolvency Service statistics

Scotland’s insolvency statistics  from the Accountant in Bankruptcy


Some extra items you may find of interest:


The Debt Arrangement Scheme (Scotland) Amendment Regulations 2019 were laid on 7 June 2019. If you have any comments on them, let us know at by 12 August 2019.

Beware of bogus bailiffs, says enforcement industry – read more from CIVEA. CIVEA has also ceased involvement in bailiff complaints adjudication – read about the changes which took effect on 1 June.

HM Treasury has announced a Financial Innovation Partnership between the UK & U.S. Read more.

New policy to improve prompt payment that will apply to central government procurement from September 2019 – read more.

The Financial Ombudsman Service has released its Annual Review.

Read the FCA’s latest Regulation Round Up  



*Information in each category is sourced externally, and is therefore not directly endorsed or validated by the CICM.