The business world is broadening access to customers around the globe at an exponential rate. The ability to connect and interact virtually has made essential communication easier than ever. The shocking reality …Read More
Data-Driven Decision Making
Many businesses still struggle to assemble data from various spreadsheets and systems to create the reports their Accounts Receivable or Credit Management team n…Read More
Accounts Receivable and Credit Control are often underrated back-office functions but let’s put this in context: you’re important; vitally important. If Credit Controllers set credit limits too high and fail …Read More
Whilst we all know the old idiom of cash is king… it is likely that the conversations being held around this subject in the current climate are even more acute. With supply chain issues, staff resource challeng…Read More
In times when finance and treasury teams increasingly work from
home, digital and paperless processes become more important than ever before. This is
equally true for bank account management. Banks in…Read More
Traditionally coaching and mentoring have sometimes been viewed as tools that are used to help with career advancement, but that isn’t their only use. They can be used very effectively to support users in many …Read More
Equinix, an American multinational leader in digital infrastructure and global colocation data centre market share, has achieved CICMQ re-accreditation, a formal recognition of commitment to quality, continuous i…Read More
Aggregate Industries, the UK subsidiary of Holcim, a Swiss based global leader in innovative and sustainable building solutions, has once again achieved CICMQ ‘Best Practice’ Quality re-accreditation, a demon…Read More
Employers and professionals alike are questioning whether the traditional 9-5, office-based way
of working will ever return or if the mass move to remote working for many during the pandemic
has overt…Read More
Where we have previously seen extensions of provisions by the Government delayed by typically a further 3-6 months, the recent Government announcement has this time introduced new legislation on winding up petiti…Read More
On 22nd March 2021, the Government launched a consultation on ‘Increasing selected court fees and Help with Fees income thresholds by inflation’. It closed on 17th May and the response has now been published.…Read More
A detailed analysis of how the UK’s small businesses were impacted by COVID-19 and other economic challenges in 2020 has been published in a joint study by leading payments authority, Pay.UK, and Europe’s lar…Read More
(September 2021) The Chartered Institute of Credit Management (CICM) has today launched its development partnership programme, allowing in-house credit control teams to integrate a training progr…Read More
The current climate and global pandemic has proved to us that we cannot solely rely on traditional methods of payment and communication.
Over the last 18 months, Atradius Collectio…Read More
On 16th June 2021, the Government announced that it will be extending the moratorium on the forfeiture of a commercial lease and CRAR (commercial rent arrears recovery) until 25th March 2022.
Their main ob…Read More
A new website is now live, covering all aspects of the risks involved in international trade, and helping UK businesses find their way around trading globally in a post-Brexit world. It is the brainchild of Lesle…Read More
Simon Underwood and Giuseppe Parla of Menzies LLP joined by the CICM Technical Committee, chaired by Sue Chapple
Unprecedented financial support during the pandemic has helped UK businesses to wea…Read More
The Chartered Institute of Credit Management (CICM), the world’s largest professional credit management organisation, has partnered with High Court Enforcement Group (HCE Group), the UK’s largest independentl…Read More
12 November 2020
When the first lockdown hit in March, credit controllers found themselves in unchartered waters. Normal procedures had to be reconsidered as businesses grappled with the legal and ethical …Read More
CICM is here to help.
Essential to anyone at risk of redundancy or looking for work, the hub provides access to a wealth of help and advice and gives you plenty of tools to get you back on yo…Read More
8 October 2020
With insolvencies predicted to be on the rise following emergence from the Covid crisis, it will be more important than ever for creditors of insolvent entities to reduce …Read More
24 September 2020
Late September, the sun is still shining and the temperatures a very pleasant mid-twenties Celsius. You could be forgiven for thinking that all was right with the world, but as we know, a…Read More
Press release – 21 September 2020
Debbie Nolan FCICM(Grad) has succeeded Pete Whitmore FCICM as Chair of the CICM Executive Board of Trustees. She is joined in her new position by Phil …Read More
10 September 2020
Just as we have all had to adjust in our personal lives so has the way we credit manage our clients here at Menzies LLP.
It has long been said that “cash is king”, and it most …Read More
11 August 2020
LAUNCHING 2020
The Chartered Institute of Credit Management (CICM) and ITN Productions will be co-producers of a content series ‘Managing the New Credit Future,’ pro…Read More
Ever worry that your credit control processes are damaging your client relationships? Join Satago and Sage for this webinar on 4 August at 13:3…Read More
16 July 2020
As we slowly ease back out into the world there are still many uncertainties around us, but one thing’s for sure; we will have to continue to respond to challenges and changes as we adapt to…Read More
9 July 2020
Shoosmiths recently hosted a webinar focusing on how data protection and privacy laws affect what you can and can’t do when reopening your offices.
In the light of the explosion of onl…Read More
NOW LAUNCHED – CICM Virtual Training, this is an ‘access anywhere’ range of interactive, online training courses, designed to give you the skills and to…Read More
6 July 2020
As the economy continues to grapple with the ever-changing curve ball that has been thrown at us in the shape of the Covid crisis, the Government enacted a new Corporate Insolvency and Governan…Read More
Press Release – 1 July 2020
Satago, the award-winning Fintech organisation, has become a corporate partner of the Chartered Institute of Credit Management…Read More
Press Release – 19 June 2020
Sue Chapple has succeeded Philip King as Chief Executive of the Chartered Institute of Credit Management, the world’s largest professional credit management organisatio…Read More
The wellbeing of staff needs to be a top priority for all organisations. As we go through this unprecedented crisis, everyone will be having a different experience, so it’s important to have overs…Read More
Credit managers face a difficult, challenging and diplomatically demanding dilemma at the moment – trying to collect outstanding monies to assist their own cashflow while showing forbearance with …Read More
Read practical coronavirus advice regarding your business finances from Kerri Thurston, Chief Financial Officer at CICM Corporate Partner, C2FO.
Five things to consider ca…Read More
The ongoing COVID-19 outbreak has seen rapid and significant change sweep across the world of work, with organisations activating business continuity plans and transitioning their employees to remote working.…Read More
CICM has launched a new webpage which will help members book an exam or submit an assignment this year.
Visit the page here for lots of useful information, whi…Read More
When it comes to staying ahead of bad debt, what strategies should you apply to ensure that outstanding debt is recovered in the most time- and cost-effective way?
Take a quick read of an article …Read More
How to Access CICM Knowledge Tests (Practice exams)
These practice tests are a useful revision aid and include questions on each section of the study text as well as a mock exam.
Our virtu…Read More
30 min watch: This webcast from CICM Corporate Partner Forums International follows the distribution journey of the invoice and is useful for anyone doing business abroad…Read More
You have another chance to view the recent interactive webinar from the Money Advice Trust discussing commercial vulnerability; the impact of vulnerable circumstances on people who run small businesses and how th…Read More
CICM’s own Sean Feast FCICM recently interviewed Yvette Gray, Country Director at Atradius Collections about how credit has reacted to the pandemic so far; whatR…Read More
20 minutes Online training: This course, offered free from CICM Premium Corporate Partner, Hays, helps staff use remaining furlough to improve, …Read More
How can your email stand out from the crowd?
Check out CICM’s Super Sevens – 7 top tips to getting your emails opened, read and responded to. Read the tips here.…Read More
When your team’s happy, healthy and engaged in their work, they’re more likely to meet their goals and help you to meet yours. More good days for your team lead to more good days for you, as wel…Read More
Take the opportunity to register on the upcoming webinar ‘How Corona impacts credit management’ hosted by CICM Corporate Partner, Onguard.
Taking place tomorrow, 19 May, at 13:00, register today for th…Read More
Brian Shannon, Serrala SVP, considers three things finance departments can do right now, to meet the challenge of COVID-19.
Preserve your vendor credit lines.…Read More
7 May 2020
With the economy in a drastic state of change due to the Covid crisis, how do we protect our account receivables and maximise any return?
This week, …Read More
CICM Corporate Partner Forums International invite you to join them to discuss the latest fraud scams on 21 May at 10:00.
For more information and to register visit https:/…Read More
Take the opportunity for a 20 minute read from the CIPD.
Workplaces need to invest in the learning and development of their workforce to stay future-fit in a complex and competitive world of work. Creating…Read More
Take the opportunity to listen in on the latest CICM Zoom session with Pearl Consulting, discussing ethics and responsibility in the current culture.
Watch the session …Read More
CICM Corporate Legal Partner Shoosmiths has published a guide which summarises UK government support measures and helps you identify which are applicable to you.
Read the guide …Read More
The Coronavirus pandemic’s effect – economist Dr John Glen from the Chartered Institute of Procurement & Supply (CIPS) talks about the pandemic’s effect on the global economy.
Wat…Read More
Research shows when parents cultivate their leadership qualities, they can make things better for themselves, their families and their colleagues.
This People Management ar…Read More
Sean Feast FCICM, Managing Editor at Gravity London, and Matthew Godby, Director at Godby Credit Management, discuss how to best approach this interim period between the initial chaos of lockdown and our exit.…Read More
Customers in vulnerable circumstances are especially susceptible to detriment.
‘Working in a crisis – dealing with customer bereavement’ is a Money Advice Trust webinar which helps us d…Read More
How do you respond when the cash dries up? Experts from the Association of Business Recovery Professionals (R3) recently discussed the solvency issues facing businesses, and how creditors can respond.
List…Read More
Here is another chance to listen to a recent webinar recording which walks you through everything you need to know about CICM qualifications and how you can start your journey with us, today!
Simply click …Read More
In the current crisis, how can credit management mitigate risk and respond?
Visit the website of CICM Corporate Partner, Forums International, to read a comprehensive …Read More
As more associations prepare to transition to or enhance online learning programs in the wake of the COVID-19 pandemic, one of the biggest concerns for many is how the move will impact engagement.
Read …Read More
With many organisations using trade credit insurance to secure some, or all, of their sales ledger, it is important to know how the industry is responding to the current crisis.
CICM has, in conjunction wi…Read More
ACAS, the employment Advisory, Conciliation and Arbitration Service, has published its latest guidance for employers and employees following Government advice on the Coronavirus pandemic.
Choose to read mo…Read More
The uncertainty of the current situation surrounding Covid-19 is affecting businesses in a number of different ways. There are however, steps you can take now to bolster your balance sheet and protect your cashfl…Read More
Working from home doesn’t mean your business revenue is at risk. Additionally, you don’t have to comprise security and put your customers’ sensitive payment details or your organisation’s reputation on …Read More
CICM Corporate Partner Shoosmiths has produced a guide summarising the business support measures announced by the UK Government to help businesses during the COVID-19 pandemic.…Read More
HMRC have announced temporary changes to customs policy and authorisations to assist during the coronavirus outbreak.
Get Technical help for exporters on customs authorisations during the Covid-19 crisis f…Read More
The outbreak of COVID-19 (coronavirus) is causing economic disruption in many sectors including tourism and hospitality, education, property, resources, and international supply chains.
If your business is…Read More
During these unprecedented times and the pressures businesses are facing, Hays has launched Hays Thrive. A free online training portal for organisations of all sizes and sectors.
Hays Thrive offers three c…Read More
CICM talks to Paul Taylor CMgr FCMI FCICM, Head of Credit and Risk at Lynas Foodservice about the current changing environment.
Read the full interview …Read More
The CICM has partnered with Mark Hashimi, Director of Strategic Wellbeing, to offer an interactive taster webinar for credit teams which provides a framework for how we can manage ourselves whilst homeworking.…Read More
Turbulent. Uncertain. Un-charted territory. Surely you have heard them all by now, but what to do?
Dun & Bradstreet argue that now is the time for credit professionals to implement Portfo…Read More
The provision for bad debts, also known as provision for doubtful debts, is the estimated amount of bad debt that will arise from the trade receivables not yet collected. The application of the prov…Read More
Extraordinary times call for extraordinary measures, and as credit professionals we are all very much in the frontline. So I want to tell you about some of the positive, practical steps we’re taking right now t…Read More
Author: Claire Bishop
If you are reading this then I will assume that you work in or have an interest in credit management as a profession. Maybe you are a member, or you have picked this magazine up at wo…Read More
The April 2020 issue of Credit Management includes an extended feature on credit reference agencies, with an in-depth article featuring the big three CRAs that looks at the latest news and trends and…Read More
The CICM is opening up two of its services to all of the credit profession for three months – the CICM Member Advice Service and CICM Update.
We have developed our guide the Managing Credit through t…Read More
10 March 2020 – Press Release
The Chartered Institute of Credit Management (CICM) has confirmed it has transferred the hosting and administration of the Prompt Payment Code to the Small Business Comm…Read More
We would like to remind you of some changes to our current CICM qualifications.
We are now on the countdown for the withdrawal of the Level 2/3 qualifications in Credit Management and Debt Collections.…Read More
The March issue includes the CICM British Credit Awards 2020 supplement special, celebrating all the winners, highly commended and finalists from the awards ceremony. Carbon Management expert Brian Murnane, from …Read More
Press release 12 February 2020.
Eleven firms – including several big names within the military, aerospace and defence sectors – have been suspended from the Prompt Payment Code for failing to p…Read More
If you are on Instagram, follow us at hq_cicm and get in on the action.
Spread the word, let your networks know, and look out for our member takeover…Read More
In the January/February issue the author of The Behaviour Business, Richard Chataway discusses how, in the world of credit management, businesses can influence…Read More
(January 27, 2020) Philip King, Chief Executive of the Chartered Institute of Credit Management (CICM), has been appointed interim Small Business Commissioner (SBC).
Mr King will head the independent Offic…Read More
So we went large this year and didn’t it pay off handsomely…… great turnout (certainly a Branch Christmas Quiz record), great atmosphere, great catering and bar service by Nine Bar, fantastic prizes donated…Read More
“There have been significant changes within the credit department, but the team continues to work to high standards and Best Practice despite a level of uncertainty and changes in personnel”; an excer…Read More
The December issue of Credit Management includes an article from Chief Executive Philip King discussing another successful year for CICM, James Campbell discusses bogus tra…Read More
Every seat was taken as CICM President Dr. Stephen Baister welcomed delegates from 8 CICM Branches to this free conference, the first joint event between East of England and Kent Branches. He introduced Branch Co…Read More
CICM Sheffield & District Branch members and guests were treated to a highly informative, and at times inspiring, session at the new Hi-tech Advanced Manufacturing Park in Rotherham, at their recent event abo…Read More
Cardstream is a long-standing partner of Key IVR, who have been working hard to expand into new markets across different countries. Working together, both parties aim to offer secure payment services to businesse…Read More
Press Release – 1 November 2019
20 firms – including AstraZeneca, IBM and Unilever – have been suspended from the Prompt Payment Code for failing to pay suppliers on time, the Ch…Read More
The November issue of Credit Management includes an article on the state of the credit insurance industry, the impact of the collapse of Thomas Cook, and Karen…Read More
Alastair Nicholas, Managing Director of Esker Northern Europe, explains how new and emerging technologies, such as Robotic Process Automation (RPA) and Artificial Intelligence (AI), enable credit management func…Read More
The October issue of Credit Management has as its front cover feature a special feature on the actual levels of bank lending to businesses, a news special on t…Read More
Press release – 16 September 2019
Esker, a leader in Artificial Intelligence (AI) driven process automation solutions, has become a Corporate Partner of the Chartered Institute of Credit Management (…Read More
The September issue of Credit Management includes an article from Andrew Wilson about the move to call centre enforcement; the Chief Executive of Companies Hou…Read More
Sue Chapple FCICM, Director of Strategic Relationships
Those of you of who know me, will know that I am regularly to be found up a mountain – either in walking boots or skis – dep…Read More
On 27 June the East of England Branch held a second event in Norwich at the JLL offices (courtesy of Ron Bidwell) and Hays, who very kindly provided a light buffet supper. Chaired by Atul Vadher (East of Englan…Read More
26 July 2019.
CICM penalises 18 more businesses for failing to pay suppliers on time.
A decision last week to name and shame 18 large businesses for breaching a code that promotes f…Read More
Credit Services in the Publishing Industry
Publishing group Hachette’s new state of the art distribution centre in Didcot was the venue for the latest Thames Valley branch event.
…Read More
CICM London branch hosted their first social event for branch members and guests on 12 June 2019 with a “Payments & Poppadoms” networking event at “The Coriander” restaurant in the City.
…Read More
Press release – 17 July 2019
BT, British American Tobacco and Centrica among businesses removed from industry-led Prompt Payment Code
Eighteen companies – including BT …Read More
We are delighted to introduce you to our newest partner, Voyager Networks, an IT Solutions business delivering a range of innovative services to its many clients across a wide variety of public and private organi…Read More
There are still places available for our Level 5 awards Compliance with legal, regulatory, ethical and social requirements, and Strategic Communications & Leadership.
…Read More
UK law firm Shoosmiths has been chosen by The Chartered Institute of Credit Managers (CICM) as its new exclusive legal partner for 2019-20.
CICM is Britain’s largest and oldest recognised body for the cr…Read More
The Credit Management team at Britvic Soft Drink Ltd has delivered outstanding results to achieve CICMQ accreditation. Most of the team have only been with the company for under two years, some for less and have …Read More
The June issue of Credit Management includes: a news special on the suspension and removal of 17 businesses from the Prompt Payment Code; David Kerr discusses …Read More
Press release – 22 May 2019
Fifteen of the seventeen businesses highlighted for poor payment practice in May have filed action plans or are preparing submissions to improve their treatment of smaller…Read More
By Alan Norton, Head of Intelligence, Graydon UK Ltd
The media behaves the same with fraud headlines as with any other news; it is selective. Major frauds make the cut, as do the more entertaining …Read More
VIDEO. Does your business have enough cash to meet its needs? Find out how the Credit Management Lifecycle can be applied to manage credit risk. Watch this CICM Credit Experts …Read More
A strong supplier network is not only key to running a successful business, but it’s also important to the country’s economy. C2FO help buyers partner with their suppliers, strengthening the supply ch…Read More
The May issue of Credit Management includes: an exclusive analysis of the UK restaurant and takeaway sector by Markus Kuger, Lead Economist at Dun & Bradst…Read More
Press release – 29 April 2019
Action on companies who fail to meet the standard of the Prompt Payment Code (PPC) has seen 17 companies removed or su…Read More
So, Patisserie Holdings PLC has finally entered administration which is no surprise given the story that has unfolded since October. And the story has a way to run yet.
How does a business that had reporte…Read More
VIDEO. Find out some of the benefits of CICM membership, helping individuals throughout their careers, on this fun and informative animated Credit …Read More
25 March 2019
Exploring the evolving credit landscape – from new technologies and AI solutions to essential guidance for SMEs post-Brexit – The Chartered Institute of Credit Management is proud…Read More
Despite a further period of re-organisation to reduce costs and increase efficiency within the business caused by continuing low oil prices, Shell has achieved CICMQ accreditation for the fifth time.
“We…Read More
The April issue of Credit Management includes: an interview with John Pears, UK Managing Director of Lowells, talking about collections, customer communication…Read More
CICM has once again been proud to have supported the biggest credit event in the calendar. Thank you to everyone who participated and attended to make this year’s Credit Week a great success.
…Read More
As part of BIG SHARE WEEK, we are delighted to bring webinars from our partners, Edit Development and contributor, Glyn King, Datagraphic.
Wednesday 20 March 2019; 12:30 – 13:15…Read More
As part of BIG SHARE WEEK, we are delighted to bring webinars from our partners, The Hackett Group and contributor, Heather Wright from Advance Performance.
Tuesday, 19 March 2019; 12.30 R…Read More
SHELL, the UK’s largest publicly listed businesses by market capitalisation, has achieved CICMQ accreditation for the fifth time, demonstrating that the principles of good credit management remain despite recen…Read More
Credit Controller Apprenticeship in a Nutshell
This is a previous recording of an apprenticeship webinar, and for further information for the c…Read More
The Apprenticeship Levy is a UK tax on employers which can be used to fund apprenticeship training. If your company has a paybill of over £3 million po…Read More
National Apprenticeship Week 2019 takes place 4 to 8 March 2019.
This annual celebration of apprenticeships brings the whole apprenticeship community together to celebrate the impact of ap…Read More
The March issue of Credit Management includes: an exclusive news special on Claims Management Companies and the rise in vexatious and spurious claims against l…Read More
OMNICOM Media Group (OMG) has achieved CICMQ accreditation after it had started the process once but had to restart it following major changes within the business. OMG completed the Workshop Approach in April 201…Read More
CICM is delighted to offer everybody the chance to read the January/February edition of the CICM Credit Management magazine online. The magazine, for CICM members, includes full coverage of consumer and tra…Read More
The booking window for March online examinations is now open and will close on 11 March 2019.
Please ignore this if you do not wish to sit an online …Read More
Press release – 06 February 2019
Since it was founded in 2008, Key IVR has grown in size and service offering. In ten years, the organisation has grown from a small Doncaster based automated IVR prov…Read More
This month read about 80 years of the CICM, as we take a closer look at the most important moments in its rich history, check out our Fellows of the Future scheme, Pete Whitmore FCICM says credit managers should …Read More
The European Order for Payment (EOP) is an underused but highly effective tool which allows for enforcement of crossborder debts.
Council Regulation (EC) 1896/2006 brought about the EOP pr…Read More
Tables are selling fast. Book your place today. Don’t miss out on 2019’s most prestigious networking event.
Less than a month to go until the …Read More
Nominations for the CICM Meritorious Service Award 2019 have now closed and the successful recipients have been informed.
If you have any questions about the Meritorious Service Award process, which will r…Read More
