World Mental Health Day is the 10th October 2024. Let's talk about how we can help customers suffering with poor mental health and, just as importantly, ourselves when it all gets a "bit too much".
Download the interactive guide for handling a difficult conversation with a customer suffering from poor mental health. You can test your knowledge and skills with this example conversation between a collector and consumer struggling with their mental health and capability to make their payments on time. Can you select the correct conversation pathway and find a solution that provides a good outcome for this vulnerable customer?