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09 Jan 2026

Change Is on the Horizon

As we approach 2026, long-awaited regulatory amendments and evolving standards are set to bring enforcement back into line with modern expectations. This blog explores what’s changing, why it matters, and how reform could strengthen fairness, transparency, and trust across the sector.

Credit Management
Legal Recoveries Common Pifalls - Download
24 Feb 2025

Common Pitfalls of Legal Recoveries

Legal Recoveries is daunting. That's why we've put together a basic guide on the common pitfalls of the process to help before you decide it's time to dive into some gold-standard training with CICM.

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13 May 2024

How to handle a difficult conversation | Interactive Template

Download the interactive guide for handling a difficult conversation with a customer suffering from poor mental health. You can test your knowledge and skills with this example conversation between a collector and consumer struggling with their mental health and capability to make their payments on time. Can you select the correct conversation pathway and find a solution that provides a good outcome for this vulnerable customer?

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