Legal Recoveries is daunting. That's why we've put together a basic guide on the common pitfalls of the process to help before you decide it's time to dive into some gold-standard training with CICM.
Download the interactive guide for handling a difficult conversation with a customer suffering from poor mental health. You can test your knowledge and skills with this example conversation between a collector and consumer struggling with their mental health and capability to make their payments on time. Can you select the correct conversation pathway and find a solution that provides a good outcome for this vulnerable customer?
World Mental Health Day is the 10th October 2024. Let's talk about how we can help customers suffering with poor mental health and, just as importantly, ourselves when it all gets a "bit too much".
