Learn how to become an authentic leader in credit and collections with this specialist training.
What does it take to be a true leader? And how can you develop genuine leadership skills? In this session you will be guided to discover your unique core values and natural leadership strengths. More than that, you will be given the skills you need to convert those into practical ways to communicate your leadership and support your team.
Whether you are leading through a time of uncertainty or handling those day-to-day leadership moments, this training session will help you get it right.
What will you gain?
· Clearer goals that cascade through the team and drive performance
· Greater confidence in your leadership decisions, which reduces referral rates
· Stronger team culture in a safe environment, reducing attrition rates
· Reduced risk of burnout.
Who is it for?
It will benefit anyone in a managerial or leadership role, or who aspires to be. It is particularly useful for leaders handling new teams or challenging environments.
What will it cover?
· What “authentic leadership” really means
· Core values and leadership strengths
· Practical ways to lead with transparency, integrity, and consistency
· Communicating your leadership style and expectations
· Building trust and psychological safety
· Staying grounded, self-aware, and aligned with your values
· Leading in times of uncertainty.
This training session is aligned to the following CICM Professional Standards:
BS 1 Strategy and Policy
BS 5 Innovation and Change
PS 1 Communication and Relationship-Building
PS 2 Problem-solving and Decision-making
PS 3 Support and Influencing
PS 4 Passion for Learning and Drive for Results
PS 5 Team-working and Leadership
B1 Enquiring; B2 Future-focused; B5 Ethical.
Delivery: Online or in person.


NLP Training Consultant and Coach
Having started her career as an actor working in film, TV and theatre both in the UK and Australia, Julia went on to qualify as a Speech and Drama coach, spending this stage in her career working primarily with young actors and also teenagers with challenges in their worlds.
Julia went on to complete her NLP Practitioners training, followed by her Masters and finally qualified as an NLP Master Coach in 2015.
Julia's real passion lies in her ability to identify how individuals can be even more effective when it comes to delivering their messages with gravitas and impact. Through finding their voice and empowering them to communicate with confidence and presence, Julia's clients are therefore able to be the most authentic version of themselves, as leaders and influencers in business. She is always looking to create a truly memorable and alternative approach in her training and coaching.
Over the last ten years, Julia has been working with businesses from start-ups through to SMEs and Corporate Organisations. She has worked across Pharmaceutical, Retail, Finance, Telecom, Manufacturing, Advertising and Design, and Construction.
She brings her further skills as a NLP Master Coach and life experiences as well as her excellent interpersonal skills and a flexibility of approach to the forefront of the coaching and training she delivers.
Her areas of expertise in delivering sessions include: Leadership, Presenting with Impact, Communication Skills, Coaching Mentoring and Leading Teams, Managing Team Dynamics, Challenging Conversations and Effective Feedback, Media Training and Technical Demonstration Skills.
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