Vulnerability support is not a tick-box exercise. You might know what vulnerability is and how to identify and flag it in your system. Chances are, you already have vulnerability processes in place that offer support to those it relates to. But is that really enough?
Take the next step and create a culture that embeds fair treatment of all clients and customers into working practice. With focus on outcomes-based regulation, this training helps strip your vulnerability approach down and rebuild it with the customer at its heart.
What will you gain?
· Stronger outcomes-based processes
· Robust monitoring, evaluation and reporting mechanisms
· Closer alignment to regulatory and social obligations toward vulnerability
· Positive customer experiences and improved ethical reputation.
Who is it for?
This training is suitable for organisations who are keen to embed a culture of vulnerability in their people and processes. Attendees should have existing understanding of vulnerability.
What will it cover?
· Creating a vulnerable culture
· Assessing fairness of actions and processes
· Measuring customer access to help
· Encouraging self-disclosure throughout the organisation
· Understanding vulnerability exposure
· Reporting outcomes delivered to vulnerable customers
This training session is aligned to the following CICM Professional Standards:
BS 1 Strategy and policy
BS 2 Business and regulatory acumen
BS 4 Financial and data interpretation
BS 5 Innovation and change
PS 1 Communication and relationship-building
PS 2 Problem-solving and decision-making
PS 3 Support and influencing
B2 Future focused; B5 Ethical
