Best Practice Approach to Collections Workshop Programme
You will break down each stage of the collections process in this lively, interactive training session. Your experienced trainer will help you apply tried and tested techniques to each stage, building the tools and confidence to succeed in your collections work.
What will you gain?
- Practical collections skills
- Improved collection rates
- Better customer satisfaction
- Greater confidence in your work
Who is it for?
This training is suitable for those in a collections role. It provides a workable framework to anyone relatively new to the job and offers a refreshing review of approach to seasoned collectors who want to revive their skills.
What will it cover?
Using each of the seven stages of cash collections, the session will cover:
- Preparation - Planning your approach based on environment and objectives.
- Contact - Making customer profiling work for you.
- Opening Statement - Exploiting the power of your approach.
- Negotiation Tools - Apply tools to maximise the effectiveness of your work.
- Securing the Deal - How to move from negotiation to closure.
- Closing the deal - Effective and positive approaches
- Follow up - Maximising the effectiveness of the previous contact.
