Bad Debt Troubleshooter - Virtual Workshop
Realistic case studies are used to help debt collectors and recovery agents transfer textbook skills into practical action.
This highly engaging, active training session allows you to work collaboratively to assess each case, apply appropriate collections techniques, and practice your skills in a safe environment.
By using a variety of credit and debt collection settings, you will learn how to find dynamic, workable solutions to the challenges facing today’s collections and recoveries professionals.
Who is this training course for?
This session is suitable for professionals in Debt Collection or Debt Recovery roles.
If you want to advance your existing skillset or apply your skills to difficult scenarios, this is the training course for you.
What you will gain
- A bumper-pack of tried and tested collection techniques
- A safe environment in which to practice your skills
- Peer review of approach and effectiveness
- Greater confidence in collecting difficult debt
- Improved cash collection and customer retention rates
What the Training Course will cover
- The real deal: the greatest challenges to collecting cash and how to overcome them.
- The Insight: how to read the signs and approach each situation differently.
- The application: Putting agreed techniques into practice using case study scenarios.
- The assessment: peer review of approach and techniques for advanced outcomes.
Alignment with the CICM Professional Standards
- BS 3 Know your customer/client
- BS 4 Financial and data interpretation
- PS 1 Communication and relationship-building
- PS 2 Problem-solving and decision-making
- PS 3 Support and influencing
- B1 Inquiring
- B3 Resolute
- B4 Resilient
- B5 Ethical
