Step beyond theory and put your collections skills into action. This hands-on training uses real case studies to help debt collectors and recovery professionals tackle the challenges of today’s credit and collections environment. Learn to develop practical solutions across a variety of scenarios, with a focus on telephone collections as a key strategy. Collaborate with peers to review approaches, refine techniques, and advance your skillset, ensuring you can confidently turn agreed strategies into real-world results.
Who is this training course for?
This session is suitable for professionals in Debt Collection or Debt Recovery roles.
If you want to advance your existing skillset or apply your skills to difficult scenarios, this is the training course for you.
What you will gain
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A bumper-pack of tried and tested collection techniques
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A safe environment in which to practice your skills
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Peer review of approach and effectiveness
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Greater confidence in collecting difficult debt
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Improved cash collection and customer retention rates
What the Training Course will cover
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The real deal: the greatest challenges to collecting cash and how to overcome them.
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The Insight: how to read the signs and approach each situation differently.
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The application: Putting agreed techniques into practice using case study scenarios.
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The assessment: peer review of approach and techniques for advanced outcomes.
Alignment with the CICM Professional Standards
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BS 3 Know your customer/client
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BS 4 Financial and data interpretation
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PS 1 Communication and relationship-building
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PS 2 Problem-solving and decision-making
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PS 3 Support and influencing
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B1 Inquiring
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B3 Resolute
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B4 Resilient
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B5 Ethical
