Know Your Customer (profiling that works!) – Workshop Programme
KYC is useful in the consumer, domestic trade and export markets. Gain insight into the concept and adoption of ‘know your customer’ principles. Address each of the main profiling topics and gain tips on how to use and build the profile with each customer connection.
What will you gain?
- Reduced errors and inaccuracies in billing and collections
- Greater visibility of credit risk within the portfolio
- Improved customer relations through environmental awareness
- Tailored approaches based on customer categorisation
- Practical ways to uncover, scrutinise and adapt to KYC elements.
Who is it for?
Although grounded in B2C principles, this training will help credit and collections professionals in all credit industries. Its principles can be actively applied within a range of credit functions, including risk and onboarding, customer relationship management & collections and recoveries.
What will it cover?
- What is customer profiling? – evolution and adoption of KYC principles
- Profiling subjects – can they, will they, did they? Who, how and when?
- Profiles in a new credit culture – approach and response to change
- Profiling in action – using and building the profile.
This training session is aligned to the following CICM Professional Standards:
BS 5 Innovation and change
PS 1 Communication and relationship-building
PS 2 Problem-solving and decision-making
PS 3 Support and influencing
PS 4 Passion for learning and drive for results
PS 5 Team-working and leadership
B1 Inquiring; B3 Resolute; B5 Ethical.
