Master difficult conversations – Workshop Programme
What do you find difficult? Rejecting a customer’s credit request? Addressing a team member’s performance issues? Raising sensitive topics with a vulnerable client? In truth, none of these difficult conversations are the problem. Avoiding them is.
Delayed conversations create frustration, misalignment, and a growth of unresolved issues. This training will show you the mindset, structure and practical skills needed to handle these moments with clarity, empathy, and confidence.
What will you gain?
- Stronger relationships with stakeholders
- Reduced escalation
- Higher engagement and retention
- Clear expectations and accountability.
Who is it for?
Suitable for anyone handling difficult conversations with customers or team members. It is particularly helpful to those handling sensitive or high-stakes conversations.
What will it cover?
- Navigating challenging conversations
- Using clarity, empathy, and confidence
- Practising a structured framework
- Approaching and delivering difficult messages.
